I am a University Admin

Resources, best practices, and FAQs for university and college administrators

By Amy and 8 others9 authors129 articles

Getting Started with Unibuddy

A step-by-step guide to onboarding and implementation

Unibuddy 101: A Guide for New University AdminsIf you are a university admin using Unibuddy for the first time, or in need of a refresher, this guide is for you!

Implementing ChatYour step by step guide to implementing your Chat platform_{12 articles}

Implementing CommunityYour step by step guide to setting up and launching your Community_{8 articles}

Implementing AssistantYour step by step guide to implementing and launching your AI Assistant_{2 articles}

What's New?

Find out more about new features, and how to get the most out of them

Adding Saved Answers for your AmbassadorsA quicker way for Ambassadors to respond with clear and consistent information

Community Spaces: Best practicesTips and recommendations for getting the most out of Spaces - your enhanced Community user experience

How to create new SpacesIntroducing Spaces in Community: what are they, what new features can you expect, and how do you create one?

Sector Benchmarking AnalyticsCompare your performance metrics and sign up rates against other institutions in your region.

Peer Benchmarking AnalyticsPeer Benchmarking allows you to compare your university’s engagement and recruitment performance against selected institutions on Unibuddy.

Admin: Troubleshooting

Something not working as expected? Find solutions here!

Troubleshooting: I'm having issues logging into my dashboardAre you an Admin having issues logging in or can only see a white screen? Try these steps below

Troubleshooting: Blank Area of Study fieldHere's why Area of Study might not be pulling through to your CSV export or CRM for all prospects

Troubleshooting: Drupal - How to avoid removing script tags from the embed codeTips for embedding Unibuddy if you use Drupal

Can I use the same email address for a staff ambassador and admin account?Log in email address for multiple accounts: staff buddy and university admin

How-to Guides and FAQs

Everything you need to see success with Unibuddy

The Unibuddy app - for prospective studentsMore information about the Unibuddy student-facing app, including where students can download it

How do I change my email notification settings?Managing Your Email Notifications

Customising your Chat platformTailor your Chat platform to make the most impact with your prospective students_{4 articles}

Ambassador ManagementManaging your Ambassador program: from onboarding to timesheets_{10 articles}

Managing your CommunityYour one stop shop for FAQs, tips and tricks_{8 articles}

Unibuddy Content: Blogs and video Guides to managing your blog and video Content _{2 articles}

Student insights and dataAnalytics and reporting at your fingertips_{8 articles}

Safety, privacy and complianceYour questions answered on the data we collect, and how it is used_{3 articles}

Best Practices

Resources and learnings from across our partner institutions

Your Student Recruitment StrategyKey guides and resources to integrate Unibuddy into each step of the student recruitment cycle_{6 articles}

Ambassador StrategyBest practices from Unibuddy's goldmine of ambassador management learnings_{6 articles}

Chat: Traffic and Sign-up ConversionYour hub of guidance and tips for boosting visitors and sign ups_{3 articles}

Ambassador-Generated ContentBoosting sign ups through relatable, authentic ambassador content _{3 articles}

Community: Promotion and EngagementEnsuring student uptake and sustained engagement in your Unibuddy Community _{5 articles}

Student Data and Insights_{5 articles}

Online Safety and Student SafeguardingGuides and resources to creating and maintaining safe digital experiences_{2 articles}

Partnerships and Integrations

Integrating Unibuddy with your tech stack: CRM, Discover portals, and other tools

Unibuddy CRM Integrations OverviewThis guide provides an overview of Unibuddy's CRM integration, how it works and what you can do with your CRM x Unibuddy data.

How does our Custom API integration work?

SlateEverything you need to know to integrate Slate with Unibuddy_{4 articles}

Power AutomateEverything you need to know to integrate your CRM via Power Automate_{5 articles}

ZapierEverything you need to know to integrate your CRM via Zapier_{7 articles}

AzorusEverything you need to know to integrate Azorus with Unibuddy_{1 article}

Make / IntegromatEverything you need to integrate Unibuddy with Make or Integromat_{2 articles}

API Integration_{2 articles}

Discover Partnerships_{5 articles}

Unibuddy + Gecko IntegrationDo you use Gecko? Find out how you can integrate your Gecko account with Unibuddy Community!_{2 articles}