Unibuddy

If you are a university admin using Unibuddy for the first time, or in need of a refresher, this guide is for you!

Unibuddy 101: A Guide for New University Admins

Amy Gray

Ian Pierson

Jack Johnson

A step-by-step guide to onboarding and implementation

Getting Started with Unibuddy

This is what we need from you so that we can build your Unibuddy Chat platform

Step 1: Platform Requirements

Next , learn more about your Unibuddy Admin Dashboard!

Step 2: Your University Dashboard

Inviting your student and/or staff Ambassadors to create their Unibuddy account and complete their Ambassador profile.

Step 3: Inviting your Student and Staff Ambassadors

Traffic drivers directing to your Unibuddy Chat platform, and how you can embed them across your website

Step 5: Driving Traffic to your Unibuddy platform

Tailoring your popcards to fit your institution

Step 6: Customising your Popcards

Live webinar registration links and pre-recorded trainings for your Ambassador team.

Student Ambassador Training

Guides for University Admins and Student Ambassadors

Ambassador Guides

What are the benefits to incorporating staff members into my ambassador programme?

Why should I add staff ambassadors?

Training for Staff Ambassadors on their Dashboard and recommendations of how to best engage prospects

Staff Ambassador Training

Your guide to accessing embed codes, embedding your Unibuddy Chat platform - alongside best practices

Unibuddy Chat: Your Web Implementation Guide

Your step by step guide to implementing your Chat platform

Implementing Chat

What does my web or IT team need to do in order for my Community to be set up and launched?

Is there any input required from my IT team to implement Unibuddy Community?

Templates make creating a new Community quick, seamless, and very simple - whilst building from scratch gives you total control!

Step 1: Creating your Community - A Template, or From Scratch?

How to add/create a new Group, and ideas for the kinds of Groups we can add.

Step 2: Adding Groups to your Community

Step 3: Should we use Ambassadors in Community?

Video and webinar training for your Ambassadors on using and engaging with prospects in your Community

Step 4: Training your ambassadors to participate in Community

How to prepare your Community for your incoming students - with Polls, Updates, welcome messages and To-Do's

Step 6: Creating a welcoming, informative space for your incoming students

Step 7: How to invite students to join Community?

Sean O'Dea

Your step by step guide to setting up and launching your Community

Implementing Community

The simple steps involved in onboarding with Unibuddy Assistant

Implementing your Assistant: a step-by-step guide

Your step by step guide to implementing and launching your AI Assistant

Implementing Assistant

Find answers and get help from Intercom Support and Community Experts

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