Student and staff ambassadors are at the heart of Unibuddy. Inviting them to create their Unibuddy profiles is the first step in giving prospective and incoming students authentic voices to connect with.
A well-crafted profile helps Ambassadors showcase their experiences, share insights, and start meaningful conversations that guide and inspire future students.
➕ Adding / inviting ambassadors
In order to add ambassadors, or Buddies, to create their profiles, log into your University Admin Dashboard and follow the steps below:
Click "Buddies" in the left-hand navigation menu.
Click "Invitations" in the sub menu.
Navigate to the "Staff" or "Student" tab at the top of the page.
On the right-hand side, enter the email address of the Ambassador you’d like to invite. You can invite multiple accounts at once using a CSV file for bulk uploading.
Click the "Add Email" button.
Click the "Invite" button.
Your Ambassadors and/or Staff will receive an email inviting them to sign up and create their Ambassador account.
Alternatively, you can upload a CSV file listing your ambassador email addresses by dragging the file into the dashed box, or clicking the box and selecting the file.
🖐 Ensure that the CSV file includes valid email addresses and matches the accepted format. This method is particularly useful for sending bulk invitations, saving time and effort.
📩 Managing ambassador invitations
Once invitations have been sent, you can track their progress under Buddies > Invitations.
Pending: The ambassador has not yet accepted their invitation and completed their profile.
Accepted: The ambassador has completed their sign-up.
Use the Invite Status filter to identify outstanding invitations and follow up with ambassadors who haven't signed up.
You can also select invitations and click Remove Invites if they were sent in error.
👩🏽🔧 Troubleshooting issues
If the Staff tab is not visible under Buddies > Invitations, this is because Chat to Staff is not enabled for your institution. This setting can be found under Customization > Features > Enable Chat to Staff. If you would like this feature enabled, please contact the Unibuddy Support team.
Admin > Staff Ambassador: If you would like to set up a Staff Ambassador account, this must be on an email address that is not linked to a current Admin account. One email address = one unique user identity.
Spam Folder: Have Ambassadors check their spam folder if the invitation email isn’t received.
💭 Only using Community?
Community-only institutions: If your institution uses Community without Chat, you may not see the Ambassadors section under Customization in the University Dashboard.
When a Student Ambassador creates their account, Level of Study and Year of Study may still appear as mandatory fields even though no options are available. These fields can be left incomplete and the Ambassador account will still be created successfully.
👩🏾🏫 Unibuddy's free Ambassador training programme
Click here for our Unibuddy Ambassador Training programme, which you can share with your new Ambassadors.