First of all - welcome! We're glad you're here.
This guide is intended to give you an overview of the fundamentals of using Unibuddy, and provide you with resources to further your knowledge and understanding of specific areas. We'll also let you know where you can go for more support.
So, let's get started!
📋 Your admin account
If you're here, it's likely you're already set up as an admin on your University Dashboard! If not, a current admin can invite you through the Admin Users tab, or you can contact the Unibuddy Support team to be added.
Once you are set up as an admin, you can access your University Dashboard here. There is a 'Forgot your Password?' option, should you ever need this.
🕹️ Your Unibuddy dashboard: What do you need to know?
This training video explores your University Dashboard in more detail, if you haven't already, we'd recommend watching it to get up to speed. This video covers your Unibuddy Chat tabs and features - if you also have Community, I'd recommend watching this 5-min video, too.
If you are only using Unibuddy Community, this video here is the one for you!
To get to grips with the powerful analytics, conversation-tracking, and configuration options in your Assistant dashboard, I'd suggest this overview video.
📇 Adding and managing ambassadors
The Buddies tab in your dashboard is where you can invite, deactivate, re-activate, edit and track your Ambassadors. Add new Ambassadors under Invitations, and find options to edit Ambassador profiles, de- or re-activate Ambassadors (if they are on their summer holidays, for example) or track messages and conversations under Manage.
♟️ Advice on your ambassador strategy
At Unibuddy, we have been curating and distilling best practices from our 600+ university partners for over 6 years! Your Customer Success Manager will be able to guide you when it comes to implementing and maintaining a thriving, impactful Ambassador strategy - plus we also have a bank of key resources in the Best Practices collection in our Help Center - under Ambassador Strategy.
🚥 Adding traffic drivers
Traffic drivers - including popcards, buddy cards, carousels, and course buddy platforms - can be placed in high-traffic areas of your website to direct prospective students to your Chat platform, encouraging more conversations with your Ambassadors, and more sign-ups. You can find the code snippets for your web team to embed these in your University Dashboard, under Integrations > Code Snippets.
📊 Data and insights
Tracking engagement and impact across your Unibuddy platforms not only proves return on investment, but helps inform and shape your conversion efforts based on key indictors like student behaviour and confidence in enrolment.
For Unibuddy Chat, track data reporting across your Analytics and Insights tabs
For Unibuddy Assistant, track impact, overview, and student ratings under Assistant > Analytics
For Unibuddy Community, each Community you create has its own Analytics tracking tab. Just go to the Community tab in your University Dashboard > click the unique Community in question > click Analytics
⚠️ Moderation and safeguarding
Safeguarding is at the heart of everything we do at Unibuddy. As a University Admin, you will receive email notifications if a user or message is reported either in your Community, or on your Chat platform. (You can pick and choose which of these email notifications you receive, more on that below).
There are full reporting and blocking options across Unibuddy Chat and Community - as well as our purpose-built AI Moderation tool. We continually review and improve our safeguarding processes, ensuring everyone who engages and interacts on Unibuddy has a safe, welcoming, and inclusive experience. You can read our Safeguarding Policy here.
🔔 Notifications
You'll find your notification settings under the Settings tab in your University Dashboard. They are switched on by default. Toggle off or leave on the email notifications you'd like to receive. This short video explains the different notification settings.