Unibuddy

Amy Downes

Jack Johnson

Ian Pierson

Everything you need to see success with Unibuddy

How-to Guides and FAQs

Updating Buddy card profile fields on the Chat platform and traffic drivers

Customising Ambassador Profile Fields

How do I customise the staff ambassador welcome message?

Tailor your Chat platform to make the most impact with your prospective students

Customising your Chat platform

Your guide to the day to day of ambassador management: activating, deactivating, or deleting accounts, and editing profile details

Managing your Ambassadors: How to Activate, Deactivate, Delete and Update

How to update or edit Staff Ambassador Role or Department

Can I add Roles and Departments for my Staff Ambassadors?

An overview of how Ambassador tasks and activities are tracked and recorded in their Time Sheets

How is an Ambassador's Time Spent calculated?

Explaining the 'Research time' function in ambassador timesheets: why and when would an ambassador use this?

What is 'Research Time' in the Ambassador Time Sheet?

Sean O'Dea

Georgia Horsley

Managing your Ambassador program: from onboarding to timesheets

Ambassador Management

Here's why Area of Study might not be pulling through to your CSV export or CRM for all prospects

Troubleshooting: Blank Area of Study field

Tips for embedding Unibuddy if you use Drupal

Troubleshooting: Drupal - How to avoid removing script tags from the embed code

Something not working as expected? Find solutions here!

Troubleshooting

If you'd like to be active in your Community as a University Admin, follow these simple steps

How do I access my Community as an admin?

This article is for you if you need a step-by-step guide to adding high impact To-Dos in Unibuddy Community

How to use Unibuddy To-Dos

A step by step guide to reviewing and approving student requested groups in your Community

Community: Managing student group requests

Your Content carousel - visible to students exploring your Community

Community: Ambassador-generated Content

A step-by-step guide to posting Updates - who can share them and how

How to use Updates in Unibuddy Community

Amy Gray

Louise Sologub

Your one stop shop for FAQs, tips and tricks

Managing your Community

Unibuddy Content is ambassador-generated - but what if you as an Admin have Content you'd like to add? Read on!

Adding Content as an Admin or Staff Member on Unibuddy

Guides to managing your blog and video Content 

Unibuddy Content: Blogs and video 

Your Unibuddy Dashboard data analytics: how to use them, what data you have access to, and how to export data for reporting purposes

A guide to your dashboard analytics

A breakdown of the CRM data points you'll receive when a prospect signs up to your Unibuddy Chat platform

Prospect Lead Data Points

How do I export my Buddies/Ambassadors to CSV?

Kushagar Mehta

Analytics and reporting at your fingertips

Student insights and data

Find out more about the data we collect and store and why, and best practices for you as a university using Unibuddy

How Unibuddy Collects and Stores Student Data

🔐 AI Moderation on the Unibuddy Widget

The Importance of Permission

Brent Cremen

Your questions answered on the data we collect, and how it is used

Safety, privacy and compliance

Find answers and get help from Intercom Support and Community Experts

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