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How-to Guides and FAQs

Everything you need to see success with Unibuddy

Ambassador Management

How can I edit the student ambassador's profile details?
Can deactivated Ambassadors still receive chats?
How do I export Ambassadors' time spent?
How do I delete an Ambassador account?
Why is the Area of Study field blank?
Can I add Roles and Departments for my Staff Ambassadors?
I can only see 'Major' in Degree Types?How to activate more degree types.
Multiple Areas of Study (Majors & Minors)
How to add Ambassadors to your Discover platform?
How is an Ambassador's Time Spent calculated?
Can Prospects under 16 use Unibuddy?
Can I set an age limit for Prospect sign up?
How should I recruit Ambassadors?Some tips on how to select your Ambassadors
How can I train Ambassadors?Train your ambassadors to make connections and positively represent your institution
How do I invite Ambassadors?
How do I activate and deactivate Ambassadors?Managing your ambassadors when they are away or have withdrawn from their duties
How do I export my Buddies/Ambassadors to CSV?
What's the purpose of the 'undergrad' and 'postgrad' prompts on the Ambassador sign up?
Why does the number of conversations differ in the Conversation Management Inbox and Analytics?
What does the "Created" date mean in the prospects table?
How are content views calculated?
How can I incentivize Ambassadors?Reward your ambassadors for their efforts
How does Unibuddy keep Ambassadors safe?Safety measures taken to protect Ambassadors
What is a Broadcast and how do I send one?Emailing your Ambassadors en-masse through the platform, to keep them informed and connected.
How can I customise ambassador profiles?
Can an Ambassador change their email address?
What is 'Research Time' in the Ambassador Time Sheet?Explaining the 'Research time' function in ambassador timesheets: why and when would an ambassador use this?
Why is a deactivated Ambassador still receiving messages?
Managing your Community

Your one stop shop for FAQs, tips and tricks

How to invite students to join Community?
Get the most out of “Updates” in Unibuddy CommunityStand out from the crowd to your admitted students, maximize the upcoming yield season, communicate key information and dates to students
How can I post .pdf files in Community?
How do Community Templates work?
Community: Tagging your groups
How to create private group chats in Community?
How can I use Unibuddy Community throughout the academic year with my current students?
How to add ambassadors to your Community?
How to access your Community analytics.This is where all your community data analytics have been collated and are accessible to download.
Community: Account roles & permissionsWhat are the different levels of access in Community, and which permissions or privileges does each account role have?
Who can delete messages in Community?
How do I access my Community as an admin?
How to review and approve student requested groups in CommunityStep by step guide to review and approve student requested groups in your Community
How to create a new Community?
How can I delete users in Community?
Training your ambassadors to participate in Community
Interpreting your Community AnalyticsTaking action from your Community analytics
Your Unibuddy Community content library
Is there any input required from my IT team to implement Unibuddy Community?
Can I have an Ambassador in Community, but not on the Chat Widget?
Promoting your Community to incoming students
How can I request for my account to be deleted?A step by step guide on how you can request for your account to be deleted within our Unibuddy Community product.
Our new combined inbox for Unibuddy Chat and Community
Get the most out of Unibuddy To-DosHow to see the most value from powerful in-app To-Dos in your Unibuddy Community.
How to use Unibuddy To-DosThis article is for you if you need a step-by-step guide to adding high impact To-Dos in Unibuddy Community
Student insights and data

More on the wealth of insight at your fingertips

Prospect Lead Data Points