How-to Guides and FAQs
Everything you need to see success with Unibuddy
Customising your Chat platform
Tailor your Chat platform to make the most impact with your prospective students
How do I customize the Prospect sign-up form?Collecting prospect data to help with data analysis.
Setting up SSO (Single Sign On) for your Admins and Ambassadors
How can I train Ambassadors?Train your ambassadors to make connections and positively represent your institution
How do I invite Ambassadors?
Managing your Ambassadors: How to Activate, Deactivate, Delete and UpdateYour guide to the day to day of ambassador management: activating, deactivating, or deleting accounts, and editing profile details
How can I customise ambassador profiles?
Can I add Roles and Departments for my Staff Ambassadors?
What is 'Research Time' in the Ambassador Time Sheet?Explaining the 'Research time' function in ambassador timesheets: why and when would an ambassador use this?
How is an Ambassador's Time Spent calculated?An overview of how Ambassador tasks and activities are tracked and recorded in their Time Sheets
Can an Ambassador change their email address?Updating email addresses for Unibuddy student and staff Ambassadors
Troubleshooting tips
Something not working as expected? Find solutions here
Troubleshooting: Blank Area of Study fieldHere's why Area of Study might not be pulling through to your CSV export or CRM for all prospects
Managing your Community
Your one stop shop for FAQs, tips and tricks
How do I access my Community as an admin?
How to access your Community analytics.This is where all your community data analytics have been collated and are accessible to download.
How to use Unibuddy To-DosThis article is for you if you need a step-by-step guide to adding high impact To-Dos in Unibuddy Community
How to review and approve student requested groups in CommunityStep by step guide to review and approve student requested groups in your Community
Your Unibuddy Community content library
Student insights and data
More on the wealth of insight at your fingertips
A guide to your dashboard analytics
Prospect Lead Data Points
How do I export my Buddies/Ambassadors to CSV?
Safety, privacy and compliance
Your questions answered on the data we collect, and how it is used
How Unibuddy Collects and Stores Student DataFind out more about the data we collect and store and why, and best practices for you as a university using Unibuddy
🔐 AI Moderation on the Unibuddy Widget