How-to Guides and FAQs
Everything you need to see success with Unibuddy
The Unibuddy app - for prospective studentsMore information about the Unibuddy student-facing app, including where students can download it
How do I change my email notification settings?Managing Your Email Notifications
Customising your Chat platform
Tailor your Chat platform to make the most impact with your prospective students
Customising Ambassador Profile FieldsUpdating Buddy card profile fields on the Chat platform and traffic drivers
How do I customise the staff ambassador welcome message?Customising the staff welcome message
When the Main Buddy Platform is embedded, can "Staff" be the default tab when the page is opened?
Ambassador Management
Managing your Ambassador program: from onboarding to timesheets
Managing your Ambassadors: How to Activate, Deactivate, Delete and UpdateYour guide to the day to day of ambassador management: activating, deactivating, or deleting accounts, and editing profile details
Can I add Roles and Departments for my Staff Ambassadors?How to update or edit Staff Ambassador Role or Department
How is an Ambassador's Time Spent calculated?An overview of how Ambassador tasks and activities are tracked and recorded in their Time Sheets
What is 'Research Time' in the Ambassador Time Sheet?Explaining the 'Research time' function in ambassador timesheets: why and when would an ambassador use this?
Nudging AmbassadorsRead on to see how you can use Manual & Automatic Nudges for faster responses to help keep conversations moving so prospective students aren’t left waiting for a reply.
Viewing Ambassador Out of Office statusAmbassadors can let students know when they are unavailable and avoid unanswered message
How can I resolve conversations on my Ambassador's Dashboard?Ambassadors have this exciting feature to resolve and unresolve conversations.
Training Ambassadors for UnibuddyNow that you’ve recruited your A-team of ambassadors, it's time to empower them with the knowledge they need to be successful.
Can an Ambassador Change their Email Address?Updating email addresses for Unibuddy student and staff Ambassadors
Managing your Community
Your one stop shop for FAQs, tips and tricks
How do I access my Community as an admin?If you'd like to be active in your Community as a University Admin, follow these simple steps
How to use Unibuddy To-DosThis article is for you if you need a step-by-step guide to adding high impact To-Dos in Unibuddy Community
How to Use Community To-Do AnalyticsLearn how to understand and measure engagement with your university To-Dos in Unibuddy Community.
Community: Managing student group requestsA step by step guide to reviewing and approving student requested groups in your Community
Community: Ambassador-generated ContentYour Content carousel - visible to students exploring your Community
Community: Moderation and safeguarding featuresAn overview of the safety and reporting functions in Unibuddy Community
When should I shut down my Community?Best practices on closing, or sunsetting, your Community at the end of the cycle.
How to use Updates in Unibuddy CommunityA step-by-step guide to posting Updates - who can share them and how
Unibuddy Content: Blogs and video
Guides to managing your blog and video Content
Managing Staff & Student Ambassador ContentHow to review, publish, unpublish, and edit your ambassador-generated Content
Adding Content as an Admin or Staff Member on UnibuddyUnibuddy Content is ambassador-generated - but what if you as an Admin have Content you'd like to add? Read on!
Student insights and data
Analytics and reporting at your fingertips
A guide to your dashboard analyticsYour Unibuddy Dashboard data analytics: how to use them, what data you have access to, and how to export data for reporting purposes
Prospect Lead Data PointsA breakdown of the CRM data points you'll receive when a prospect signs up to your Unibuddy Chat platform
How do I export my Buddies/Ambassadors to CSV?
Generating Application InsightsLearn how to upload student application data into the University Dashboard and view conversion insights.
How to use Unibuddy’s Lead Attribution feature?Nurture leads by tracking your marketing efforts and gaining visibility in your dashboard and CRM systems (optional).
Safety, privacy and compliance
Your questions answered on the data we collect, and how it is used
How Unibuddy Collects and Stores Student DataFind out more about the data we collect and store and why, and best practices for you as a university using Unibuddy
🔐 AI Moderation on the Unibuddy Widget
The Importance of Permission