If your Staff Ambassador has a new job title, or has moved into a new team or faculty, it's good practice to update their Staff Ambassador profile as quickly as possible, so that the information shown to prospective students accurately reflects their expertise and experience.
As an Admin, you can update this for them, and they also have the option to do this themselves - more on that here.
To make changes to Staff Ambassador Roles and/or Departments as an Admin, follow these simple steps:
Log into your University Dashboard.
Click on the Buddies tab in the left-hand navigation menu > followed by Manage in the sub-menu.
At the top of the screen, click Staff to see relevant Ambassadors.
Either scroll to find the Staff Ambassador you'd like to update, or search for them by name or email address in the relevant search bar.
To edit the profile details of this Staff Ambassador, click Edit to the right hand side of their entry.
Under In Short, you will see their current Department and Role. When you click these fields, you will see a dropdown menu of currently available options. (These options are based on the live Roles and Departments of your active Staff Ambassadors).
If the Role and/or Department already exists in the dropdown menu, simply select it, and click Save.
If the Role and/or Department isn't available in the dropdown menu, click the 'x' icon to the right.
This will allow you to free-type the new Role or Department you would like to add. As you type, you'll see Add a new role: or Add a new department: highlighted in light blue, reflecting the role/department you're entering.
Click the Add a new department/role: bar to add this option to your dropdown.
Click Save to make your changes.
Your changes will be automatically updated on Staff Ambassador profiles after you click Save. This can be updated as needed, but your Staff Buddies can also make these changes themselves.
Giving you the option as Admins saves a bit of time and hassle, as there is no need to chase staff members to update their profiles, and also means that you can maintain consistency across profiles.
Tip: If you would prefer to make all changes to profiles yourself, make this clear to your Staff Ambassadors as you onboard and train them, and periodically remind them of this when you check-in.