Unibuddy

Jack Johnson

Amy Gray

Sean O'Dea

Resources, best practices, and FAQs for university and college administrators

I am an Admin 

A step-by-step guide to onboarding and implementation

Getting Started with Unibuddy

Information needed to start building your system

What information is needed to set up my platform?

What are the benefits to incorporating staff members into my ambassador programme?

Why should I add staff ambassadors?

Your step by step guide to implementing your Chat platform

Implementing Chat

An official space for student belonging,
that you can make entirely your own.

What is Unibuddy Community - and how can it reduce summer melt?

How can students make connections in Community?

Your step by step guide to setting up and launching your Community

Implementing Community

The simple steps involved in onboarding with Unibuddy Assistant

Implementing your Assistant: a step-by-step guide

Your step by step guide to implementing and launching your AI Assistant

Implementing Assistant

Georgia Horsley

Kushagar Mehta

Everything you need to see success with Unibuddy

How-to Guides and FAQs

How can I edit the student ambassador's profile details?

Can deactivated Ambassadors still receive chats?

How do I export Ambassadors' time spent?

How do I delete an Ambassador account?

Why is the Area of Study field blank?

Can I add Roles and Departments for my Staff Ambassadors?

I can only see 'Major' in Degree Types?

Multiple Areas of Study (Majors & Minors)

How to add Ambassadors to your Discover platform?

How is an Ambassador's Time Spent calculated?

Can Prospects under 16 use Unibuddy?

Can I set an age limit for Prospect sign up?

Some tips on how to select your Ambassadors

How should I recruit Ambassadors?

Train your ambassadors to make connections and positively represent your institution

How can I train Ambassadors?

How do I invite Ambassadors?

Managing your ambassadors when they are away or have withdrawn from their duties

How do I activate and deactivate Ambassadors?

How do I export my Buddies/Ambassadors to CSV?

What's the purpose of the 'undergrad' and 'postgrad' prompts on the Ambassador sign up?

Why does the number of conversations differ in the Conversation Management Inbox and Analytics?

What does the "Created" date mean in the prospects table?

How are content views calculated?

Reward your ambassadors for their efforts

How can I incentivize Ambassadors?

Safety measures taken to protect Ambassadors

How does Unibuddy keep Ambassadors safe?

Emailing your Ambassadors en-masse through the platform, to keep them informed and connected.

What is a Broadcast and how do I send one?

How can I customise ambassador profiles?

Can an Ambassador change their email address?

Explaining the 'Research time' function in ambassador timesheets: why and when would an ambassador use this?

What is 'Research Time' in the Ambassador Time Sheet?

Why is a deactivated Ambassador still receiving messages?

Ambassador Management

Setting up SSO (Single Sign On) for your Admins and Ambassadors

Collecting prospect data to help with data analysis.

How do I customize the Prospect sign-up form?

Highlight the diversity of your ambassadors and amplify the user experience on your Chat platform

Can I add a custom filter to my Chat platform?

Camille Vironda

Tailor your Chat platform to make the most impact with your prospective students

Customising your Chat platform

How to invite students to join Community?

Stand out from the crowd to your admitted students, maximize the upcoming yield season, communicate key information and dates to students

Get the most out of “Updates” in Unibuddy Community

How can I post .pdf files in Community?

How do Community Templates work?

Community: Tagging your groups

How to create private group chats in Community?

How can I use Unibuddy Community throughout the academic year with my current students?

How to add ambassadors to your Community?

This is where all your community data analytics have been collated and are accessible to download.

How to access your Community analytics.

What are the different levels of access in Community, and which permissions or privileges does each account role have?

Community: Account roles & permissions

Who can delete messages in Community?

How do I access my Community as an admin?

Step by step guide to review and approve student requested groups in your Community

How to review and approve student requested groups in Community

How to create a new Community?

How can I delete users in Community?

Training your ambassadors to participate in Community

Taking action from your Community analytics

Interpreting your Community Analytics

Your Unibuddy Community content library

Is there any input required from my IT team to implement Unibuddy Community?

Can I have an Ambassador in Community, but not on the Chat Widget?

Promoting your Community to incoming students

This article is for you if you need a step-by-step guide to adding high impact To-Dos in Unibuddy Community

How to use Unibuddy To-Dos

Louise Sologub

Your one stop shop for FAQs, tips and tricks

Managing your Community

Prospect Lead Data Points

Ian Pierson

More on the wealth of insight at your fingertips

Student insights and data

Find out more about the data we collect and store and why, and best practices for you as a university using Unibuddy

How Unibuddy Collects and Stores Student Data

🔐 AI Moderation on the Unibuddy Widget

Brent Cremen

Your questions answered on the data we collect, and how it is used

Safety, privacy and compliance

How to embed your Discover Hub

University Partner Dashboard

Example User Stories

Your Unibuddy Discover Ambassador Dashboard

Customize your Discover Hub

Discover Partnerships

Drupal: How to avoid removing script tags from the embed code

Browser compatibility with the Unibuddy platform

Does Unibuddy work on all browsers?

Sometimes, it's the smallest things that make the difference!

Hints and tricks

Resources and learnings from across our partner institutions

Best Practices

Creating visible communications for students and staff

Embedding Unibuddy on your website: Best practices

Your implementation checklists for success - based on what we have seen work

Implementation and Launch

Tips for keeping your social posts authentic

How can I ensure social posts are authentic?

Best practices from Unibuddy's goldmine of ambassador management learnings

Ambassador Strategy

This article goes through how you can embed different elements on your website to maximise on engagement with your prospects.

How to drive traffic to your Unibuddy platform?

Your hub of guidance and tips for boosting visitors and sign ups

Chat: Traffic and Sign-up Conversion

Configuring Response Rules for Unibuddy Assistant

Best practices for your AI Assistant: from customisation to data analysis

Unibuddy Assistant

Your Guide to Confidence Scores

Your Guide to Conversation Insights

Student Data and Insights

Student App Lead Generation Network

How can I automate Community invites through the Unibuddy & Gecko integration?

Unibuddy-Gecko Integration

Unibuddy app download for student conversations

What is the Student app?

Laura Hillman

Find out more about new features, and how to get the most out of them

What's New?

Can I share a link to a piece of content?

Can I edit Ambassador content?

How do I edit content topics?

How do I publish/unpublish content?

Students blogging to showcase and promote your university

How do I add content topics?

What type of content can Ambassadors create?

Conversations and Social Content

Find answers and get help from Intercom Support and Community Experts

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