Saved Answers allow University Admins to create pre-written responses that ambassadors can use when replying to enquiries. This helps improve response time and ensures messaging stays accurate and consistent.
Why use Saved Answers?
Ambassadors are often asked repeat questions about areas such as:
Accommodation
Funding and scholarships
Application timelines
Student life and societies
Course structure
Instead of rewriting the same reply, ambassadors can select a Saved Answer that has been written and approved by admins. This helps:
Speed up response times
Reduce repetitive typing
Keep messaging consistent and accurate
Ensure students receive clear, reliable information
Where do Ambassadors find Saved Answers?
Saved Answers appear in the reply area when responding to a message. Ambassadors will see two tabs:
My answers: responses they’ve saved themselves
Admin answers: approved answers created by admins
Ambassadors can insert a Saved Answer into the chat and edit it before sending.
How to Create Saved Answers (Admin)
Only University Admins can create, edit or remove Saved Answers.
To add one:
Log in to the University Dashboard
Go to Buddies → Saved Answers
Select Add new Saved Answer
Enter a title and message content
Save
Once saved, the answer becomes immediately available to all ambassadors.
Best Practice Tips
Review and refresh answers each recruitment cycle
Write in a friendly, first-person tone
Keep responses short and editable
Use links sparingly and ensure they are up to date
