New, or Community-only, ambassadors can download the Unibuddy Ambassador app directly from the Google Play Store or Apple App Store.
✨ What can Ambassadors do in their Unibuddy Ambassador app?
Here’s how the Ambassador app makes it easier for your Student and Staff Ambassadors to engage with prospects and manage their tasks across Unibuddy:
Unified app: All Chat and Community conversations are in one place, ensuring faster and more efficient responses.
Community access: Ambassadors can join Spaces, post, and switch between Communities seamlessly.
Content creation: Ambassadors can film short-form videos that showcase authentic student life at your institution, and write engaging articles.
Prospect Chat management: Open conversations are easier to track and resolve.
Transfer conversations: If an Ambassador can’t answer a question, they can transfer the chat to another Student Ambassador , a staff member, or an Admin instantly.
Saved Answers: Ambassadors can use pre-prepared responses to common FAQs, reducing response time and improving consistency.
Time tracking: Students can record and track their Ambassador hours directly in the app, giving you clearer oversight.
Time tracking includes Research Time, time spent in Community, private and direct messages within Communities, and time spent creating Community posts. Time spent creating posts is recorded within the Conversations column in timesheets.
Please Note: Ambassador time spent in Community is only tracked on the Unibuddy Ambassador app. Time spent in Community on desktop/web browser cannot currently be tracked.