I am a Student/Staff Ambassador
How-tos, resources, and training for Unibuddy student and staff ambassadors
By Amy and 1 other2 authors51 articles
Getting Started
Everything you need to become a great Unibuddy Ambassador, in short self-paced modules.
- đź‘‹ Welcome to Unibuddy!An overview of your Unibuddy Ambassador training programme
- 🙋🏽‍♀️ Setting up your Ambassador profileTrack 1: Getting Started. How to join Unibuddy as a student or staff ambassador, creating your account, and what to include in your profile
- 📲 Your Unibuddy Ambassador appTrack 1: Getting Started. Where to download the Ambassador app, and features you'll find there.
- 🖥️ Your Ambassador dashboard on desktopTrack 1: Getting Started. Prefer working on desktop? This article covers your Ambassador dashboard.
- 🏆 How to be a great Unibuddy AmbassadorTrack 2: Tone of voice + best practice. Tips and guidance on authentically sharing your experiences
- đź’Ś Best practices for messaging on UnibuddyTrack 2: Tone of voice + best practice. What makes a great Unibuddy message?
- ⏳ Balancing your time as a Student AmbassadorTrack 3: Time management. Tips on managing your time productively.
- ‼️ Recognising and reporting a concernTrack 4: Safeguarding. Things to look out for, and how to report or block on Unibuddy Chat and Community.
- 🛟 Protecting yourself and othersTrack 4: Safeguarding. Safety in online spaces, digital wellbeing, and staying safe on Unibuddy Chat & Community
- đź’ Handling difficult conversationsTrack 5: Complex conversations. How to deal with tricky, persistent, or 'pushy' chats
- đź“ť Writing your first articleTrack 6: Content creation. Ideas for article content, and how to upload your first post
- 📽️ Creating video contentTrack 6: Content creation. How to film video content in your app - and ideas on what to record
- 👩🏾‍🏫 Mentoring new Unibuddy AmbassadorsTrack 7: Mentoring. Tips, skills, do's and don't for mentoring new Unibuddy Ambassadors
Ambassador Troubleshooting
Something not working as expected? See solutions here!
- Troubleshooting: I can’t log in or I’m having issues with my accountHaving trouble logging in as an Ambassador, seeing a blank page, or getting stuck on the Unibuddy logo? Try the steps below.
- Why am I not receiving push notifications?Some troubleshooting tips if you have push notifications enabled, but they're not coming through
- Troubleshooting: I can't upload my blog post or video contentHaving trouble uploading a blog post or video? Here are the most common reasons and how to fix them.
- Why am I not receiving SMS notifications for chats?Have SMS notifications switched on, but haven't received one? Here's why
- How do I edit my profile?A step by step guide to editing the information displayed on your Ambassador account
- How do I add multiple Majors & Minors to my Ambassador profile?How to list more than one course or program elective on your Unibuddy Ambassador account
- Can I customise the message students see when they start a chat with me?How you can personalise your welcome message to greet students in your own words
- How do I edit my notification settings?Editing your Ambassador communication preferences for your account
- How can I change my email address?I'd like to update / change the email address linked to my Unibuddy ambassador account!
- How do I view my Ambassador Time Spent?This article explains how Student Ambassadors can view and track their Time Spent.
- How to Transfer a Conversation to a University Admin, Staff, or Student AmbassadorYou're not expected to know all of the answers! If you're stuck on a query, here's how to forward / transfer to the relevant contact
- Can multiple Ambassadors who use the same account sign into the Ambassador Dashboard at the same time?
- How do I change from a Student Ambassador to Alumni?
- Undergraduate or Postgraduate: Setting up your Ambassador profileKey differences between Undergraduate and Postgraduate profile prompts when creating your Unibuddy Ambassador account
- What happens when I graduate or leave my Ambassador roleDeactivating your Ambassador account
- How to add Saved Answers
- Navigating conversations with studentsWhat kinds of questions you might be asked, and what to do if you don't know the answer
Best Practices
Resources, tips, and recommendations
- What if I don't know the answer to a question?How to handle student messages and prospect questions when you are unsure of the correct answer
- Using Saved AnswersSaved Answers help you respond more quickly and consistently when chatting with prospective students
- How do I receive more or fewer messages from students?Encouraging more messages from students to your inbox - or decreasing the number you are receiving!
- Out of Office Settings for AmbassadorsLet students know when you’re unavailable and avoid unanswered messages
- Navigating conversations with studentsBest practices for answering student queries, and examples of frequently asked applicant questions
- Creating an animated GIF profile picture for UnibuddyHow to bring your profile to life with GIF profile photo on your Ambassador account
Staff ambassadors
Set-up steps, resources and tips for staff ambassadors on Unibuddy
- Staff Ambassador Guide: Practical tips and best practicesBest practices for engaging students on Unibuddy Chat and Community as a Staff Ambassador
- Staff Ambassadors: How do I update my new Role or Department?If your role or job title has changed, or you are working within a new department - this article explains how to update your staff profile!
- How do I come up with ideas for Content?How to get new ideas flowing for your blog posts, social media posts, and video content
- What should I title my content?
- How can I upload bite-sized video content?As a Unibuddy student ambassador, you can upload video content directly your phone
- How do I create video content?Create reel-style short videos or vlogs to share on the Unibuddy platform.
- How do I create a blog?Creating my first blog on the Unibuddy platform
- How do I edit my content?Ambassador content (Blogs)
- How do I view my own content?Ambassador content (Blogs)
- Unibuddy Content: Blog/article ideasTips and recommendations for writing engaging articles and blog posts
Safety and wellbeing
Advice and recommendations on staying safe in digital spaces, and student welfare
- Should I share personal information on Unibuddy?Protecting your personal information during prospect conversations
- How do I block a prospective student from messaging me?Instructions on blocking a prospect from sending you messages
- Can a "blocked" prospect still view past conversations?
- How should I reply to an inappropriate message?Ways to respond to inappropriate messages from a prospect
- Ambassador Development: Professional BoundariesNavigating pushy and persistent messages, and establishing healthy professional boundaries