I am a Student/Staff Ambassador
How-tos, resources, and training for Unibuddy student and staff ambassadors
Introducing Your New Unibuddy Ambassador App 🎉All your ambassador tasks in one app, without the hassle.
Getting Started
Webinar recordings, FAQs, and ongoing training for Unibuddy ambassadors
Unibuddy & Your Responsibilities as an Ambassador
How do I join Unibuddy as a Student or Staff Ambassador?
Undergraduate or Postgraduate: Setting up your Ambassador profileKey differences between Undergraduate and Postgraduate profile prompts when creating your Unibuddy Ambassador account
How do I edit my profile?Editing your profile information for your account
How do I edit my notification settings?Editing your communication preferences for your account
How can I change my email address?I'd like to update / change the email address linked to my Unibuddy ambassador account!
How do I view my Ambassador Time Spent?How to view and track where you are spending your time as a Student or Staff Ambassador
How to Transfer a Conversation to a University Admin, Staff, or Student AmbassadorYou're not expected to know all of the answers! If you're stuck on a query, here's how to forward / transfer to the relevant contact
How do I add multiple majors & minors?
Can multiple Ambassadors who use the same account sign into the Ambassador Dashboard at the same time?
How do I change from a Student Ambassador to Alumni?
What happens when I graduate (student) or leave my role (staff)?Deactivating your account after you leave your institution
Staff Ambassadors: How do I update my new Role or Department?If your role or job title has changed, or you are working within a new department - this article explains how to update your staff profile!
Troubleshooting
Something not working as expected? See solutions here!
Troubleshooting: I am unable to log-in to the Unibuddy Ambassador appHaving trouble logging into your ambassador app? These steps might help!
Troubleshooting: I'm having problems logging in to the Ambassador Dashboard.Quick tips if you have account access issues
Troubleshooting: I can't sign up, it says "You already have an existing account"Are you creating an ambassador account, but see a message saying an account already exists?
Troubleshooting Tips: I can't upload my blog post or video contentAre you having trouble uploading a blog post or video? Here's why!
Best Practices
Resources, tips, and recommendations
Balancing Your Time as a Student Ambassador ⏳Tips on managing your time productively, and balancing your Ambassador responsibilities with your studies and social life
What makes a great Unibuddy message?Ways to create great messages for your prospects
What if I don't know the answer to a question?How to handle student messages you may not know the answers to
How do I receive more or fewer messages from students?Encouraging more messages from students to your inbox - or decreasing the number you are receiving!
How do I come up with ideas for Content?How to get new ideas flowing for your blog posts, social media posts, and video content
What should I title my content?
How can I upload bite-sized video content?As a Unibuddy student ambassador, you can upload video content directly your phone
How do I create video content?Create reel-style short videos or vlogs to share on the Unibuddy platform.
How do I create a blog?Creating my first blog on the Unibuddy platform
How do I edit my content?Ambassador content (Blogs)
How do I view my own content?Ambassador content (Blogs)
Can I upload multiple images to my content?Ambassador content (Blogs)
Safety and wellbeing
Advice and recommendations on staying safe in digital spaces, and student welfare
Should I share personal information on Unibuddy?Protecting your personal information during prospect conversations
How do I block a prospective student from messaging me?Instructions on blocking a prospect from sending you messages
Can a "blocked" prospect still view past conversations?
How should I reply to an inappropriate message?Ways to respond to inappropriate messages from a prospect