Unibuddy

Scherell Taylor

Colin Corley

Amy Downes

Information and advice for Unibuddy student/staff ambassadors

I am a Student/Staff Ambassador

How do I join Unibuddy as a Student or Staff Ambassador?

Error message showing when signing up, can't continue

"Unexpected" error message appearing/Unable to press continue button on sign up?

What should I include in my Unibuddy profile?

Profile picture appearing the wrong way round

My profile picture has uploaded the wrong way around? (Windows)

Will I get paid for being a Unibuddy Ambassador?

How can I register for the Ambassador training webinar?

Fahmida Monium

Georgia Horsley

Getting Started

Error: Invalid time value.

How do I update my new Role or Department?

Why is my time spent showing 0 on my Time Sheet?

How do I update my email address?

How do I change from a Student Ambassador to Alumni?

How do I add multiple majors & minors?

How do I view my Time Spent as an Ambassador?

Can multiple Ambassadors who use the same account sign into a Live Event at the same time?

Can multiple Ambassadors who use the same account sign into the Ambassador Dashboard at the same time?

I can't sign up, it says "You already have an existing account"?

Editing your profile information for your account

How do I edit my profile?

Editing your communication preferences for your account

How do I edit my notification settings?

Troubleshooting access issues to your account

I'm having problems logging in to the Ambassador Dashboard.

Deactivating your account after you leave your institution

What happens when I graduate (student) or leave my role (staff)?

Sending feedback on the platform to our product development team

How can I submit an idea?

Jack Johnson

Managing Your Account

How to add Saved Answers.

How to transfer Conversations to an Admin.

Why am I not receiving SMS notifications for chats?

Why am I not receiving notifications? What can I do to ensure I receive notifications?

Can a "blocked" prospect still view past conversations?

Kinds of queries you will receive from prospective students

What will prospective students ask me on Unibuddy?

Ways you will be notified you have received a message on Unibuddy

How will I know when I receive a message?

Sharing other student ambassador or staff profiles in a chat.

How do I refer a prospect to a student ambassador or staff member?

Time limits for replying to a prospect message

How quickly do I need to reply?

Ways to handle messages you may not know the answers to

What should I do if I don't know the answer to a question?

If you receive a notification for a new message from a prospect, but upon clicking you cannot view the message.

I can't see a message a prospect has sent me?

Ways to create great messages for your prospects

What makes a great Unibuddy message?

Encouraging more communications from prospects to your inbox

How do I receive more or fewer messages?

Personal information guarding in conversations

Should I share personal information on Unibuddy?

Instructions on blocking a prospect from sending you messages

How do I block a prospective student from messaging me?

Ways to respond to inappropriate messages from a prospect

How should I reply to an inappropriate message?

Flaubert Djimeli

Sending and Receiving Messages

Introduction to live events and how you can access one.

What is a Unibuddy Live Event?

How do I participate in a Unibuddy live event?

I can't see anything/ some functions aren't working on the live event?

How do I host/present on a Live Stream?

Unibuddy Live

How do I edit my content?

How do I edit a Blog?

Why can't I upload my content?

How do I view my own content?

Ways to think of ideas for your social posts to connect with prospects

How do I come up with a social post idea?

Can I upload multiple images to my content?

Creating my first blog on the Unibuddy platform

How do I create a blog?

Ways to create my first vlog to share on Unibuddy

How do I create a Vlog?

What should I title my content?

Tackling problems uploading or saving a blog/vlog post

I'm having problems uploading social posts

Social Posts

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