I am a Student/Staff Ambassador

Information and advice for Unibuddy student/staff ambassadors

Amy Downes avatar Georgia Horsley avatar Fahmida Monium avatar +3
51 articles in this collection
Written by Amy Downes, Georgia Horsley, Fahmida Monium and 3 others
Managing Your Account

How do I update my new Role or Department?

Colin Corley avatar
Written by Colin Corley
Updated over a week ago

Why is my time spent showing 0 on my Time Sheet?

Jack Johnson avatar
Written by Jack Johnson
Updated over a week ago

How do I update my email address?

Colin Corley avatar
Written by Colin Corley
Updated over a week ago

How do I change from a Student Ambassador to Alumni?

Colin Corley avatar
Written by Colin Corley
Updated over a week ago

How do I add multiple majors & minors?

Colin Corley avatar
Written by Colin Corley
Updated over a week ago

Error: Invalid time value.

Colin Corley avatar
Written by Colin Corley
Updated over a week ago

How do I view my Time Spent as an Ambassador?

Colin Corley avatar
Written by Colin Corley
Updated over a week ago

Can multiple Ambassadors who use the same account sign into a Live Event at the same time?

Colin Corley avatar
Written by Colin Corley
Updated over a week ago

Can multiple Ambassadors who use the same account sign into the Ambassador Dashboard at the same time?

Colin Corley avatar
Written by Colin Corley
Updated over a week ago

I can't sign up, it says "You already have an existing account"?

Account already exists error message
Fahmida Monium avatar
Written by Fahmida Monium
Updated over a week ago

How do I edit my profile?

Editing your profile information for your account
Fahmida Monium avatar
Written by Fahmida Monium
Updated over a week ago

How do I edit my notification settings?

Editing your communication preferences for your account
Fahmida Monium avatar
Written by Fahmida Monium
Updated over a week ago

I'm having problems logging in to the Ambassador Dashboard.

Troubleshooting access issues to your account
Fahmida Monium avatar
Written by Fahmida Monium
Updated over a week ago

What happens when I graduate (student) or leave my role (staff)?

Deactivating your account after you leave your institution
Fahmida Monium avatar
Written by Fahmida Monium
Updated over a week ago

How can I submit an idea?

Sending feedback on the platform to our product development team
Fahmida Monium avatar
Written by Fahmida Monium
Updated over a week ago
Sending and Receiving Messages

How to add Saved Answers.

Colin Corley avatar
Written by Colin Corley
Updated over a week ago

How to transfer Conversations to an Admin.

Colin Corley avatar
Written by Colin Corley
Updated over a week ago

Why am I not receiving SMS notifications for chats?

Colin Corley avatar
Written by Colin Corley
Updated over a week ago

Why am I not receiving notifications? What can I do to ensure I receive notifications?

Colin Corley avatar
Written by Colin Corley
Updated over a week ago

Can a "blocked" prospect still view past conversations?

Colin Corley avatar
Written by Colin Corley
Updated over a week ago

What will prospective students ask me on Unibuddy?

Kinds of queries you will receive from prospective students
Fahmida Monium avatar
Written by Fahmida Monium
Updated over a week ago

How will I know when I receive a message?

Ways you will be notified you have received a message on Unibuddy
Fahmida Monium avatar
Written by Fahmida Monium
Updated over a week ago

How do I refer a prospect to a student ambassador or staff member?

Sharing other student ambassador or staff profiles in a chat.
Georgia Horsley avatar
Written by Georgia Horsley
Updated over a week ago

How quickly do I need to reply?

Time limits for replying to a prospect message
Amy Downes avatar
Written by Amy Downes
Updated over a week ago

What should I do if I don't know the answer to a question?

Ways to handle messages you may not know the answers to
Amy Downes avatar
Written by Amy Downes
Updated over a week ago

I can't see a message a prospect has sent me?

If you receive a notification for a new message from a prospect, but upon clicking you cannot view the message.
Georgia Horsley avatar
Written by Georgia Horsley
Updated over a week ago

What makes a great Unibuddy message?

Ways to create great messages for your prospects
Amy Downes avatar
Written by Amy Downes
Updated over a week ago

How do I receive more or fewer messages?

Encouraging more communications from prospects to your inbox
Amy Downes avatar
Written by Amy Downes
Updated over a week ago

Should I share personal information on Unibuddy?

Personal information guarding in conversations
Amy Downes avatar
Written by Amy Downes
Updated over a week ago

How do I block a prospective student from messaging me?

Instructions on blocking a prospect from sending you messages
Amy Downes avatar
Written by Amy Downes
Updated over a week ago

How should I reply to an inappropriate message?

Ways to respond to inappropriate messages from a prospect
Amy Downes avatar
Written by Amy Downes
Updated over a week ago