Unibuddy

See the reasons below for why you may not receive SMS notifications for your chats:

If the user is active in the chat within the last 5 seconds. 

- If the user is active in the chat within the last 5 seconds. 

If an SMS notification has already been sent for a particular conversation in the last 5 minutes.

- If an SMS notification has already been sent for a particular conversation in the last 5 minutes.

If Whatsapp and SMS notifications are both enabled, Whatsapp notifications will take priority and only those notifications will be sent to the user. 

- If Whatsapp and SMS notifications are both enabled, Whatsapp notifications will take priority and only those notifications will be sent to the user. 

Why am I not receiving SMS notifications for chats?

Find answers and get help from Intercom Support and Community Experts

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