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What should I do if I don't know the answer to a question?
What should I do if I don't know the answer to a question?

Ways to handle messages you may not know the answers to

A
Written by Amy Downes
Updated over a week ago

We don’t expect you to know the answer to every single question, so don’t worry if you get stuck! As long as you are positive and proactive, you can provide help and support. If you are unsure of the answer, you have a couple of options:

  • Research on the web and share a link to the page.

  • Transfer the chat to a department/person who could help. See here.

  • Contact your Unibuddy admin for advice.

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