How-To Guides and FAQs
Your hub of guides, resources, and tips to make the most out of being a Unibuddy ambassador
Staff Ambassadors
Guides and answers to frequently asked questions
How do I update my new Role or Department?
How to Transfer a Conversation to an Admin, Student Ambassador, or another Staff memberIf you're stuck on a query or think someone else is best placed to answer, here's how to forward / transfer to the relevant contact
Troubleshooting
Something not working as expected? See solutions here!
Why am I not receiving SMS notifications for chats?Have SMS notifications switched on, but haven't received one? Here's why
Why am I not receiving push notifications?Some troubleshooting tips if you have push notifications enabled, but they're not coming through
Troubleshooting: I am unable to log-in to the Unibuddy Ambassador appHaving trouble logging into your ambassador app? These steps might help!
Troubleshooting: I can't sign up, it says "You already have an existing account"Are you creating an ambassador account, but see a message saying an account already exists?
Troubleshooting: I'm having problems logging in to the Ambassador Dashboard.Quick tips if you have account access issues