As a Student or Staff Ambassador, you are able to seamlessly hand over conversations directly from your Ambassador Dashboard, making sure that students always get the right support, quickly and smoothly.
📯 How to Transfer a Conversation
Open the conversation you’d like to transfer
Click on the three-dot menu in the top-right corner of the conversation window.
Select "Transfer Conversation" from the dropdown menu.
💁🏽 Who can you transfer to?
Select the type of user you would like to transfer the conversation to. This will likely depend on what the prospective student is asking about.
Are they asking an in-depth admissions question? This might be best forwarded to an admin. Do they have a query about a specific course? Perhaps a staff ambassador who works in that particular faculty would be best. Would the student like to learn more about the Gaming club, and you know a fellow student ambassador is a member? Send it their way!
👍🏽 You can choose between:
University Admin
Staff Ambassador
Student Ambassador
⏭️ What Happens Next?
An AI-generated automated summary of the conversation will be created, so the new recipient has all the context they need, without you having to manually copy/paste or explain.
We'd recommend checking the summary - in case any important pointers are missing.
The conversation will appear in the Inbox of the person you’ve selected, so they can seamlessly pick up the conversation where you left off.
This way, students never feel passed around, just supported every step of the way.