Remember: as a student ambassador, you're not there to recite answers to questions that a student could find in a prospectus - Alexa could do that! As a current student, you can really bring university to life and provide genuine advice on the university experience. You can also bring prospective students into the student community and make them feel like they belong at your institution.

Below are some tips and tricks to make each message that you send on Unibuddy a truly great experience for the prospects you're chatting with.

1.1 Find something in common

Find out if you share any similar life experiences:

Ask them about their hobbies and interests:

1.2 Keep in touch!

Encourage students to stay in touch via Unibuddy and check out the Content posts on the Chat platform - especially if you have created blog posts or bitesize videos! This will give them a real flavour of university life.

1.3 Share your story

Draw on your own personal experiences and memories - advice and reassurance mean so much more when it comes from a real student.

1.4 Treat it like WhatsApp

Think of your Unibuddy conversations as ongoing and instil the following:

Some students will have a LOT of questions and will naturally keep the conversation going, but others may need a bit more encouragement. If you haven’t heard from a student in a while, why not check in with them and wish them luck in their exams or share some tips on preparing for academic study. All the things that you'd do as a buddy in 'real life'.

1.5 Be speedy

Have you ever been taunted the two blue ticks in WhatsApp?! When your message has been read but no one replies? Try and avoid putting students through this on Unibuddy.

If you don’t have all the answers straight away and you need to do a bit of research, that’s not a problem. You can still let them know that you have received their message and will be in touch soon with more info.