Recommended Steps:
As a first step, we would suggest that you log in using the desktop, clear your browser cache and use Google Chrome in the process.
After doing this step, you will need to uninstall the mobile application and then re-install it. This will solve the issue in the majority of cases.
What if it is still not working after performing the recommended steps?
Please contact the Customer Support Team ([email protected]). Please provide some more details about the issue you're facing, This includes:
What happens when you try to login?
Do you see an error message? If so, what is it?
What have you already done to try and resolve the issue?
Any screenshots or screen recording you can provide will be helpful