1. Check you’re using the correct ambassador email address
Your Unibuddy Ambassador account is linked to the email address your institution invited. This is often your official university or school email.
If you have multiple email addresses and are unsure which is associated with your account, please reach out to your Unibuddy Admin to confirm.
We sometimes see Ambassadors try to log in using a personal email address, which won’t work if your account was created with an institutional one.
2. Reset your ambassador password
If you’re unsure about your password, or are seeing a message that says “You already have an existing account”, try resetting your password here
You should receive an email with instructions to create a new password. If you don’t see it, please check your spam or junk folder.
3. If you’re an ambassador logging in on desktop
Make sure you’re using the correct login page
Use Google Chrome for the best experience
Clear your browser cache
Try logging in using an incognito / private window
These steps often resolve issues where the page goes blank or freezes after signing in.
4. If you’re an ambassador logging in using the app
First, check that you’re using the Unibuddy Ambassador app, not the Unibuddy Student app.
If you are using the correct app:
Delete the Unibuddy Ambassador app from your device
Reinstall it from the App Store or Google Play
Log back in
Most app-related issues can be fixed with a reinstall. It’s also worth checking whether the same issue happens on desktop, as this helps narrow things down.
5. Not receiving ambassador notifications?
If you’re using the app:
Reinstall the Unibuddy Ambassador app
Check your device notification settings allow alerts for the app (banners, sounds, and alerts enabled)
Make sure background activity is enabled
iOS: Settings → General → Background App Refresh
Android: App info → Battery → Allow background activity
Log out and back in to refresh your session
If you’re using desktop, you can update your notification settings here:
https://help.unibuddy.co/en/articles/4171113-how-do-i-edit-my-notification-settings
Still having issues?
Please contact [email protected]. To help us resolve this as quickly as possible, include as much detail as you can, for example:
What happens when you try to log in
Whether the issue happens on desktop, the app, or both
The email address you’re using to log in
Any error messages you see
What you’ve already tried
Screenshots or a screen recording, if possible
We’re here to help and will get back to you as soon as we can.