Overview
The Assistant Analytics section in your University Dashboard offers in-depth insights into how your AI Assistant is performing.
You’ll find everything from traffic stats to message quality and engagement trends, all in one place for your Admin team. Additionally, Assistant Analytics is enabled for all admin accounts by default and can be accessed through the University Dashboard.
📱 Accessing Assistant Analytics
To view and configure analytics for the Unibuddy Assistant:
Log in to your admin dashboard.
Navigate to the newly-enabled Assistant Tab within the dashboard.
From the Assistant Tab, you can access detailed insights and make configuration changes as needed. For optimal use of this feature, familiarity with the dashboard interface is recommended.
📊 Traffic Metrics
These key indicators help you understand how students are interacting with your Assistant:
Impressions
Clicks
Number of Conversations
Average Student Messages per Conversation
🧠 Interactive Trend Charts Available:
Clicks per day
Conversations per day
(Default view is per day; can be adjusted via dropdown.)
💬 Assistant Response Quality
Understand how well the Assistant is performing from the student's perspective:
Average Conversation Rating
Total Assistant Responses
Conversation Rating Breakdown Chart
Average Rating per Day Chart (adjustable view)
📋 Feedback Table
(Only includes feedback entries with written comments.)
Feedback Date
Feedback Score
Feedback Text
🔗 Clicking a row opens the full conversation in a new tab for context.
👍 Liked / Disliked Messages Overview
Pie Chart of Likes vs. Dislikes
Table with:
Date Collected
Feedback Type (Like/Dislike)
Message Text
🔗 Each row links to the original conversation for context.
❓ Answers ‘Not in Knowledge-Base’
Track moments where the Assistant wasn’t confident in its response:
Total Number of These Answers
Over-Time Chart
Detailed Table with:
Date Sent
Message Text
🔗 Click through to view the original conversation.
💡 Assistant Referrals & Engagement Actions
Measure downstream student engagement triggered by the Assistant:
Chat Platform Sign-Ups (from Assistant referrals)
Staff Recommendations (made by the Assistant)
Ambassador Recommendations
‘Connect Me’ Requests (when users ask to be connected)
⏱️ Estimated Staff Hours Saved
We estimate time saved based on ~5 minutes per message:
Total Hours Saved
Daily Breakdown Chart (timeframe adjustable)
✉️ Email Capture Insights
From the built-in email lead capture popup:
Total Emails Captured
Capture Volume by Day Chart
Detailed Email Table:
Date Captured
Email Address
🧾 Export this list in CSV or XLSX format.
🔧 Tips & Tools
Analytics can be filtered for any date range (defaults to last 30 days)
Hover over any chart or table to reveal an export icon 📤
Troubleshooting FAQs
Who can use Assistant Analytics? Assistant Analytics is enabled for all admin accounts by default.
What if I cannot find the Assistant Tab? Ensure that you are using an admin account and that your platform is updated to the latest version. If the issue persists, please contact the Unibuddy Support Team.