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Can we see the full chat transcript of a blocked prospect?
Can we see the full chat transcript of a blocked prospect?
Ian Pierson avatar
Written by Ian Pierson
Updated over 7 months ago

At the moment, we provide you with the snippet of the conversation that resulted in the Ambassador blocking a prospect. See here for full details. That is usually sufficient to make a decision on how to proceed with the moderation process.
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If, however, you would like to investigate further and require the full chat transcript, please reach out to the Customer Support Team.

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