All Collections
I am a Prospect/Applicant
Why am I not receiving SMS notifications for chats?
Why am I not receiving SMS notifications for chats?
Sean O'Dea avatar
Written by Sean O'Dea
Updated over a week ago

See the reasons below for why you may not receive SMS notifications for your chats:

  • If the user is active in the chat within the last 5 seconds.

  • If an SMS notification has already been sent for a particular conversation in the last 5 minutes.

  • If Whatsapp and SMS notifications are both enabled, Whatsapp notifications will take priority and only those notifications will be sent to the user.

Did this answer your question?