See the reasons below for why you may not receive SMS notifications for your chats:

  • If the user is active in the chat within the last 5 seconds.

  • If an SMS notification has already been sent for a particular conversation in the last 5 minutes.

  • If Whatsapp and SMS notifications are both enabled, Whatsapp notifications will take priority and only those notifications will be sent to the user.

Did this answer your question?