All Collections
I am an Administrator
Live Events (FAQs)
What should I do if an event link takes me to an error page?
What should I do if an event link takes me to an error page?

Re-directed to an error page from an event

Georgia Horsley avatar
Written by Georgia Horsley
Updated over a week ago

Occasionally, the event link can take a user with a Unibuddy Admin account to an error page. In this instance, we recommend the following:

  • Clearing your Internet browser cache.

  • Using an incognito page in Google Chrome.

  • Turn off your VPN, as this can interfere with the Live Event platform.

  • Check if malware could be affecting the opening of the event link.

Additionally, there is a manual way to navigate to the event landing page if you see the error page. Simply add auth/login to the end of the event link.

See an example updated eventlink below:

It is extremely rare for prospective students or Ambassadors to experience any problems with the event link, but if they do, they should also try the above steps.

Did this answer your question?