Ambassadors can mark themselves as Out of Office when they’re unavailable for a period of time.
This helps set clear expectations for students and prevents conversations being left without a response.
When you’re marked as Out of Office, students will be informed when you’ll be available again, and you won’t appear as available to message until you return.
Out of Office can only be set by ambassadors, so please remember to update your status whenever you’re away to avoid missed student messages.
How Out of Office works
When you set yourself as Out of Office:
You will not appear in the People tab for students to start new conversations
Students you’re already chatting with will see a banner showing when you’ll be back
Your status will automatically update back to Available once your return date passes
How to mark yourself as Out of Office
Open the Unibuddy app
Go to your Profile
Select Status
Choose Out of Office
Set a date range for when you’ll be unavailable
Save your changes
Your status will update immediately.
N.b Out of Office status is currently managed only from the Unibuddy mobile app.
What students will see
A clear message letting them know you’re Out of Office
The date you’ll be back, so they know when to expect a reply
You won’t be shown as available to new students during this time
This helps reduce frustration and avoids students waiting for replies that won’t come.
Best practice tips
Set your Out of Office status before you become unavailable
Use it for holidays, exams, or busy periods where you won’t be able to reply
If you return earlier than expected, you can update your status at any time
