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Troubleshooting: Logging in, errors, Message Visibility

Are you an applicant and have issues with your account? Try these steps

Laura Hillman avatar
Written by Laura Hillman
Updated over 2 weeks ago

1. Check you’re using the correct email address

Make sure you’re logging in with the same email address you used to sign up. If you used a different email, your account won’t be recognised.

2. Using the Unibuddy Student app?

Please check you’ve downloaded the Unibuddy Student app, not the Ambassador app. There are two separate apps. More information can be found here

If you’re using the correct app and still having issues:

  • Delete the Unibuddy Student app from your device

  • Reinstall it from the App Store or Google Play

  • Log back in

This often resolves login and error message issues.

3. Logging in on desktop?

If you’re using a laptop or desktop browser:

  • Go to any university’s Unibuddy chat page

  • Click Sign up (top right), then select Sign in

  • Use Google Chrome for the best experience

  • Clear your browser cache

  • Try signing in using an incognito / private window

It’s also helpful to check whether you see the same issue on both desktop and the app.

4. Reset your password

If you’re unsure about your password, reset it using the Forgot password option.

You’ll receive an email with instructions to create a new password. If you don’t see it, please check your spam or junk folder.

5. Troubleshooting Issues with Message Visibility

If you receive an email notification indicating a response to your Unibuddy message but cannot find the new message in the app or web version, follow these steps in sequence:

  1. Restart Your Device - This often resolves temporary glitches between notifications and app functionality.

  2. Reinstall the Unibuddy App - Delete the app from your device, then reinstall it from your app store.

  3. Log Back Into the App - Once logged back in, check your inbox again to see if the message appears.

These steps typically resolve issues where your messages are not syncing properly with the notifications system.

Still having issues?

Please contact us. To help us resolve this as quickly as possible, include as much detail as you can, for example:

  • What the exact issue is

  • Whether the issue happens on desktop, the app, or both

  • The email address you’re using to log in

  • Any error messages you see

  • What you’ve already tried

  • Screenshots or a screen recording, if possible

We’re here to help and will get back to you as soon as we can.

For more information, see:

How do I edit/delete my Unibuddy profile?

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