1. Check you’re using the correct email address
Make sure you’re logging in with the same email address you used to sign up. If you used a different email, your account won’t be recognised.
2. Using the Unibuddy Student app?
Please check you’ve downloaded the Unibuddy Student app, not the Ambassador app. There are two separate apps. More information can be found here
If you’re using the correct app and still having issues:
Delete the Unibuddy Student app from your device
Reinstall it from the App Store or Google Play
Log back in
This often resolves login and error message issues.
3. Logging in on desktop?
If you’re using a laptop or desktop browser:
Go to any university’s Unibuddy chat page
Click Sign up (top right), then select Sign in
Use Google Chrome for the best experience
Clear your browser cache
Try signing in using an incognito / private window
It’s also helpful to check whether you see the same issue on both desktop and the app.
4. Reset your password
If you’re unsure about your password, reset it using the Forgot password option.
You’ll receive an email with instructions to create a new password. If you don’t see it, please check your spam or junk folder.
Still having issues?
Please contact [email protected]. To help us resolve this as quickly as possible, include as much detail as you can, for example:
What happens when you try to log in
Whether the issue happens on desktop, the app, or both
The email address you’re using to log in
Any error messages you see
What you’ve already tried
Screenshots or a screen recording, if possible
We’re here to help and will get back to you as soon as we can.
For more information, see: