If your university, school or college has created a Community, you will be able to access it after being invited. All student communities are invite only, to ensure that you have a safe space to chat and connect with your future class mates!
If you have received an invite from your institution to join your Community, and you find that you can't access it, hopefully the below will help.
📣 If you already have an existing Unibuddy account, perhaps from chatting with an ambassador on you school's Unibuddy Chat platform, you can select 'Login' rather than 'Create your account', and log in as an existing user.
🔐 Simply use the email address and password you previously used for Unibuddy (there is the option to reset your password, if it's been a while)
🆕 New to Unibuddy, and don't have an existing account?
Ensure you are creating your Community account with the same email address that your invite was sent to
🌅 But I was already in a Community, last year!
If you are a member of a Community that was in place during a previous academic year or intake, your Community may have been deactivated by the institution. You can contact the institution directly to check if this is the case
🙋🏽♀️ Are you already a Community user, perhaps for another institution's Community?
You can log in as an existing user with the same details, go to the Home tab, and use the switcher arrows to toggle between the communities you are a member of.
⚠️ If you are seeing an error message when trying to join a Community, please contact the Customer Support Team ([email protected]) with:
Confirmation of the name of the Community you have been invited to
Confirmation of the name of the University that has invited you
A screenshot of the email you received to invite you to the Community (the screenshot must clearly show your email address)
🙏 I haven't received a Community invite, but I want to join!
Please contact your university directly. If your university hasn't yet enabled Community, they can contact us. If they already have Community enabled, you can request that they invite you.