Unresolved conversations
When a prospective student sends a final message in a conversation and no follow-up response is submitted by ambassadors, the message is treated as “unanswered” or “unresolved”.
What's expected of this feature
The bulk resolve feature allows you to mark a group of unanswered conversations as resolved. The logic helps to identify unanswered conversations between the ambassadors and prospective students within the chosen date range. This will not apply to archived conversations.
How to use the Bulk Resolve feature?
Go to the Conversation Management tab on the University Dashboard
See the "Manage in Bulk" button at the top right navigation area
Click on Manage in Bulk
Specify the date range of the unanswered conversations you want to mark as resolved. The date range uses the date of the last message sent by the prospect.
Press Resolve
You will see a confirmation screen that reflects the number of conversations processed
