1 Monitoring Conversations
Conversations for both staff and admin can be monitored and managed from your admin dashboard, this is useful to help intervene when prospects have unanswered messages for a specific amount of time or when a staff or ambassador is away.
1.1 How to view conversations?
This can be accessed via your University Admin Dashboard, please see steps below:
Click “Conversations” in the left hand side menu.
Then click on the conversation you'd like to view
1.2 How can I filter conversation views?
You can switch tabs between both "Staff" or "Student" conversations at the top of the page. You can also filter by:
- All Conversations & All Ambassadors
- Status of Conversations (Resolved/Unresolved)
- Status of Ambassadors (Active/Deactivated)
You can also search for a specific ambassador in the search bar.
1.3 Can I respond to prospect messages?
Yes, you can! Simply follow the steps in this article.