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Troubleshooting: Dashboard login & account management

Are you an Admin having issues logging in or can only see a white screen? Try these steps below

Written by Laura Hillman

1. Check you’re using the correct Admin email address

Make sure you’re logging in with the email address that’s set up as an Admin in the Admin Users section of the dashboard.
Using a non-admin email can prevent the dashboard from loading correctly.

2. Reset your Admin password

You can reset your admin password here

You should receive an email with instructions to create a new password. If it doesn’t arrive, please check your spam or junk folder.

Changing your admin email address

You can update the email address associated with your admin account at any time.

  1. Log in to the University Dashboard

  2. Click on Settings

  3. Next to your email address, click Edit

  4. Enter your new email address and click Save

If you see the message "There is an existing user with this email address", the email you've entered is already registered to another admin on the dashboard. Please use a different email address.

3. Check your browser and login page

  • Make sure you’re using the correct admin login page: https://university.unibuddy.co/auth/login

  • Use Google Chrome for the best experience

  • Clear your browser cache

  • Try logging in using an incognito / private window

These steps often resolve issues where the page goes blank or freezes after signing in.

4. Try a fresh browser session

  • Clear your browser cache

  • Close the current browser tab

  • Open a new browser window

  • Log back into the University Dashboard

5. Clear site data from the Developer Tool

If the issue persists:

  1. Right-click anywhere on the affected page and select Inspect.

  2. In the Developer Tools panel, select the Application tab.

    • If you cannot see it, click the » icon and select Application.

  3. Select Storage from the menu on the left-hand side.

  4. Make sure all available options are selected.

  5. Click Clear site data.

  6. Close the Developer Tools panel.

  7. Refresh the page.

Still having issues?

If the Admin Dashboard still won’t load after trying the steps above, please let us know:

  • What you see when you try to log in

  • The email address you are using to log in

  • Which browser you’re using

  • Whether the issue happens in incognito mode as well

We’ll be happy to help you get back up and running.

Removing an admin account

Admin dashboard accounts cannot be deleted by the account holder themselves. There are two ways to remove an admin user from Unibuddy.

Ask another admin at your university

Any other admin at your university can remove your account. They need to:

  1. Log in to the Unibuddy dashboard

  2. Go to Admin Users in the left-hand menu

  3. Find your name in the list

  4. Click the delete (trash) icon next to your name

This action is permanent. Once deleted, the account cannot be restored.

If there are no other admins at your university, please contact Unibuddy support directly and we can remove your account from the backend.

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