Each student has unique circumstances and will have different questions they ask of you. These may be influenced by their program choice, their region or country, and their stage in their enrollment journey.
As an ambassador, the key is to be genuine and make sure that any official information you share about your university is factual and accurate.
Frequently asked questions from prospective students by journey stage
Examples of questions we’ve seen from prospective students on the platform at different parts of their enrollment journey.
In the Explore stage prospects are gathering information about many schools, colleges, or universities.
In this stage, prospects are comparing their options. They have discovered which schools, colleges, or universities meet their essential requirements and are narrowing down their options.
In this stage, prospects have narrowed down their options to a few schools, colleges, or universities. They’ve decided which ones go beyond their essential requirements and are worth their time.
In this stage, prospects are preparing and submitting applications.
In this stage, prospects have submitted their applications and are waiting to hear back.
In this stage, prospects have received an offer from a school, college, or university.
How do I answer questions I'm unsure about?
We don’t expect you to know the answer to every single question, so don’t worry if you get stuck! As long as you’re positive and proactive, you can provide help and support. Here are some options to unblock you:
Ask more questions! Dig deep to understand exactly what they’re after
Research and share a link to the relevant web page, department, or person
Contact your supervisor or other ambassadors for advice
Redirect your conversation on Unibuddy to a member of staff or your supervisor who can help
Shift the question to talk about your own experience and share relevant links and documentation