If you are unable to login to your account, please follow the steps below:

1. Go to the login page for the universities Unibuddy widget. You can easily find the correct page by:

(i) Going to google and typing the universities name followed by "chat with us".

(ii) As an example the below link will appear in your search if you type "City University London Chat With Us".

https://www.city.ac.uk/study/ask-a-student

2. Click the "reset password" option.

3. Check your inbox, junk/spam for the reset password link.

Please note when entering your password there are no trailing white spaces and that this could be case sensitive.

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