Overview
The Assistant Analytics section in your University Dashboard offers in-depth insights into how your AI Assistant is performing. You’ll find everything from traffic stats to message quality and engagement trends all in one place for your admin team.
📊 Traffic Metrics
These key indicators help you understand how students are interacting with your Assistant:
Impressions
Clicks
Number of Conversations
Average Student Messages per Conversation
🧠 Interactive Trend Charts Available:
Clicks per day
Conversations per day
(Default view is per day; can be adjusted via dropdown.)
💬 Assistant Response Quality
Understand how well the Assistant is performing from the student's perspective:
Average Conversation Rating
Total Assistant Responses
Conversation Rating Breakdown Chart
Average Rating per Day Chart (adjustable view)
📋 Feedback Table
(Only includes feedback entries with written comments.)
Feedback Date
Feedback Score
Feedback Text
🔗 Clicking a row opens the full conversation in a new tab for context.
👍 Liked / Disliked Messages Overview
Pie Chart of Likes vs. Dislikes
Table with:
Date Collected
Feedback Type (Like/Dislike)
Message Text
🔗 Each row links to the original conversation for context.
❓ Answers ‘Not in Knowledge-Base’
Track moments where the Assistant wasn’t confident in its response:
Total Number of These Answers
Over-Time Chart
Detailed Table with:
Date Sent
Message Text
🔗 Click through to view the original conversation.
💡 Assistant Referrals & Engagement Actions
Measure downstream student engagement triggered by the Assistant:
Chat Platform Sign-Ups (from Assistant referrals)
Staff Recommendations (made by the Assistant)
Ambassador Recommendations
‘Connect Me’ Requests (when users ask to be connected)
⏱️ Estimated Staff Hours Saved
We estimate time saved based on ~5 minutes per message:
Total Hours Saved
Daily Breakdown Chart (timeframe adjustable)
✉️ Email Capture Insights
From the built-in email lead capture popup:
Total Emails Captured
Capture Volume by Day Chart
Detailed Email Table:
Date Captured
Email Address
🧾 Export this list in CSV or XLSX format.
🔧 Tips & Tools
Analytics can be filtered for any date range (defaults to last 30 days)
Hover over any chart or table to reveal an export icon 📤
