What Are Response Rules?
Response Rules help tailor Unibuddy Assistant’s responses to align with your institution’s unique details, policies, and branding. This ensures students receive accurate and personalized answers.
Why Use Response Rules?
Personalized Responses – Highlight key details that matter to your prospective students.
Curate Answers – Ensure specific phrases or information are included in responses.
Consistent Messaging – Maintain a uniform tone and style across interactions.
How to Add Response Rules
Identify Key Information – Gather essential details like policies, unique offerings, and branding guidelines.
Format Your Rules – Organize them by topic and list them clearly.
Save and Implement – Add your rules to the Response Rules section in Unibuddy Assistant and save.
Best Practices
✅ Dos:
Be concise – Summaries and bullet points help Unibuddy Assistant accurately pick out important details.
Organize by topic – Separate admissions, scholarships, campus policies, etc., to keep responses clear.
Use your institution’s tone and style – Ensure responses align with your university’s brand.
Regularly update – Outdated or incorrect information can lead to confusion, so review periodically.
❌ Don’ts:
Don’t overload the Assistant – Too much detail can reduce clarity.
Don’t rely solely on rules for major changes – Essential updates (e.g., enrollment steps, course details) should also be reflected on your website.
Don’t share confidential or sensitive information – Only provide content that’s appropriate for public or prospective-student-facing communications.
Don’t copy and paste entire policy manuals – Summarize key points for efficient responses.
Examples of Response Rules
Curating a Response
- Tone and style: Your University is a institution for post graduate students, use a more professional tone. Do not use any emojis.
- For queries about student loans make sure to mention the phrase "Repayment options are available for all courses"
Directing Users
- Post Leaving Certificates: For any Post Leaving Certificate queries, direct users to https://youruniversity.com/plc
- For all sports queries direct users to https://youruniversity.com/sports-at-your-university
Full Example
- Tone and style: Your University is a institution for post graduate students, use a more professional tone. Do not use any emojis
- For queries about student loans make sure to mention the phrase "Repayment options are available for all courses"
- Post Leaving Certificates: For any Post Leaving Certificate queries, direct users to https://youruniversity.com/plc
- For all sports queries direct users to https://youruniversity.com/sports-at-your-university