# Unibuddy Help Center

> Resources and answers from the Unibuddy team

## I am a University Admin 

- [Unibuddy 101: A Guide for New University Admins](https://help.unibuddy.co/en/articles/11959086-unibuddy-101-a-guide-for-new-university-admins.md): If you are a university admin using Unibuddy for the first time, or in need of a refresher, this guide is for you!
- [Step 1: Platform Requirements](https://help.unibuddy.co/en/articles/4768137-step-1-platform-requirements.md): This is what we need from you so that we can build your Unibuddy Chat platform
- [Step 2: Your University Dashboard](https://help.unibuddy.co/en/articles/7127609-step-2-your-university-dashboard.md): Next , learn more about your Unibuddy Admin Dashboard!
- [Step 3: Inviting your Student and Staff Ambassadors](https://help.unibuddy.co/en/articles/4732984-step-3-inviting-your-student-and-staff-ambassadors.md): Inviting your student and/or staff Ambassadors to create their Unibuddy account and complete their Ambassador profile.
- [Step 4: Embedding Unibuddy Chat on your website](https://help.unibuddy.co/en/articles/4171065-step-4-embedding-unibuddy-chat-on-your-website.md): Recommendations from our 500+ university partners on platform visibility and ensuring strong traffic from student prospects
- [Step 5: Driving Traffic to your Unibuddy platform](https://help.unibuddy.co/en/articles/4171041-step-5-driving-traffic-to-your-unibuddy-platform.md): Traffic drivers directing to your Unibuddy Chat platform, and how you can embed them across your website
- [Step 6: Customising your Popcards](https://help.unibuddy.co/en/articles/11533609-step-6-customising-your-popcards.md): Tailoring your popcards to fit your institution
- [Student Ambassador Training](https://help.unibuddy.co/en/articles/4732947-student-ambassador-training.md): Now that your Unibuddy platform is live, it’s time to get your Ambassadors ready.
- [Ambassador Guides](https://help.unibuddy.co/en/articles/4768774-ambassador-guides.md): Guides for University Admins and Student Ambassadors
- [Why should I add staff ambassadors?](https://help.unibuddy.co/en/articles/11897570-why-should-i-add-staff-ambassadors.md): What are the benefits to incorporating staff members into my ambassador programme?
- [Staff Ambassador Training](https://help.unibuddy.co/en/articles/7063915-staff-ambassador-training.md): Training for Staff Ambassadors on their Dashboard and recommendations of how to best engage prospects
- [Unibuddy Chat: Your Web Implementation Guide](https://help.unibuddy.co/en/articles/4768770-unibuddy-chat-your-web-implementation-guide.md): Your guide to accessing embed codes, embedding your Unibuddy Chat platform - alongside best practices
- [Go Live Checklist](https://help.unibuddy.co/en/articles/4768572-go-live-checklist.md): Your final checklist before launching Unibuddy Chat: best practices to ensure you see success
- [Launching your first Community: A Timeline 🗓️](https://help.unibuddy.co/en/articles/12289670-launching-your-first-community-a-timeline.md): A step by step timeline to implementing Community: from ideation to launch
- [Is there any input required from my IT team to implement Unibuddy Community?](https://help.unibuddy.co/en/articles/9184376-is-there-any-input-required-from-my-it-team-to-implement-unibuddy-community.md): What does my web or IT team need to do in order for my Community to be set up and launched?
- [Step 1: Creating your Community - A Template, or From Scratch?](https://help.unibuddy.co/en/articles/6119552-step-1-creating-your-community-a-template-or-from-scratch.md): Templates make creating a new Community quick, seamless, and very simple - whilst building from scratch gives you total control!
- [Step 2: Adding Spaces to your Community](https://help.unibuddy.co/en/articles/5518057-step-2-adding-spaces-to-your-community.md): How to add/create a new Space, and ideas for the kinds of Spaces we can add.
- [Step 4: Training your ambassadors to participate in Community](https://help.unibuddy.co/en/articles/8128800-step-4-training-your-ambassadors-to-participate-in-community.md): Video and webinar training for your Ambassadors on using and engaging with prospects in your Community
- [Step 6: Creating a welcoming, informative space for your incoming students](https://help.unibuddy.co/en/articles/12291874-step-6-creating-a-welcoming-informative-space-for-your-incoming-students.md): How to prepare your Community for your incoming students - with Polls, Updates, welcome messages and To-Do's
- [Step 7: How to invite students to join Community?](https://help.unibuddy.co/en/articles/5518201-step-7-how-to-invite-students-to-join-community.md)
- [Unibuddy's AI Assistant: how does it work?](https://help.unibuddy.co/en/articles/11906491-unibuddy-s-ai-assistant-how-does-it-work.md): Interested in providing real-time answers to prospects, and qualified queries to your ambassadors? Read on to find out how Assistant works
- [Implementing your Assistant: a step-by-step guide](https://help.unibuddy.co/en/articles/11906755-implementing-your-assistant-a-step-by-step-guide.md): The simple steps involved in onboarding with Unibuddy Assistant
- [Your Assistant Dashboard: Search Setup](https://help.unibuddy.co/en/articles/11470667-your-assistant-dashboard-search-setup.md): Adding your website starting point, limiting search scope, and excluding URLs/pages
- [Assistant: How to Configure Rules for Custom Responses](https://help.unibuddy.co/en/articles/10847107-assistant-how-to-configure-rules-for-custom-responses.md): Adding custom responses for your AI Assistant: Direct to specific pages or contacts, incorporate your brand tone, and provide curated answers
- [Your Assistant Dashboard: Analytics](https://help.unibuddy.co/en/articles/11465236-your-assistant-dashboard-analytics.md): Tracking your Unibuddy AI Assistant's impact, engagement trends, responses and traffic.
- [Assistant: How Email Leads are Captured](https://help.unibuddy.co/en/articles/11465143-assistant-how-email-leads-are-captured.md): What is email lead capture, and how does it appear to students interacting with the Assistant?
- [Optimising your Assistant: Reducing staff queries](https://help.unibuddy.co/en/articles/12943090-optimising-your-assistant-reducing-staff-queries.md): Tips and recommendations to reduce staff intervention, by empowering your AI Assistant to resolve more student queries
- [A faster way to find and manage prospects](https://help.unibuddy.co/en/articles/16126863-a-faster-way-to-find-and-manage-prospects.md): Find, filter and act on any prospect in seconds using the rebuilt the Prospect Management table.
- [Social Matching in Community](https://help.unibuddy.co/en/articles/15897575-social-matching-in-community.md): Helping students to form more meaningful connections and boost their sense of early belonging
- [Sector Benchmarking Analytics](https://help.unibuddy.co/en/articles/13717907-sector-benchmarking-analytics.md): Compare your performance metrics and sign up rates against other institutions in your region.
- [Peer Benchmarking Analytics](https://help.unibuddy.co/en/articles/13924622-peer-benchmarking-analytics.md): Peer Benchmarking allows you to compare your university’s engagement and recruitment performance against selected institutions on Unibuddy.
- [Micro-Surveys](https://help.unibuddy.co/en/articles/14057804-micro-surveys.md): Test Assumptions. Get Answers Fast.
- [Micro-Surveys in Community: best practice](https://help.unibuddy.co/en/articles/14653212-micro-surveys-in-community-best-practice.md): Recommendations for creating and sending your own Micro-Surveys to students in your Community
- [Troubleshooting: I'm having issues logging into my dashboard](https://help.unibuddy.co/en/articles/13170364-troubleshooting-i-m-having-issues-logging-into-my-dashboard.md): Are you an Admin having issues logging in or can only see a white screen? Try these steps below
- [Troubleshooting: Blank Area of Study field](https://help.unibuddy.co/en/articles/6125854-troubleshooting-blank-area-of-study-field.md): Here's why Area of Study might not be pulling through to your CSV export or CRM for all prospects
- [Troubleshooting: Drupal - How to avoid removing script tags from the embed code](https://help.unibuddy.co/en/articles/9230922-troubleshooting-drupal-how-to-avoid-removing-script-tags-from-the-embed-code.md): Tips for embedding Unibuddy if you use Drupal
- [Can I use the same email address for a staff ambassador and admin account?](https://help.unibuddy.co/en/articles/4171050-can-i-use-the-same-email-address-for-a-staff-ambassador-and-admin-account.md): Log in email address for multiple accounts: staff buddy and university admin
- [The Unibuddy app - for prospective students](https://help.unibuddy.co/en/articles/4171090-the-unibuddy-app-for-prospective-students.md): More information about the Unibuddy student-facing app, including where students can download it
- [How do I change my email notification settings?](https://help.unibuddy.co/en/articles/4171056-how-do-i-change-my-email-notification-settings.md): Managing Your Admin Email Notifications
- [How to Manage your Degree/Program List](https://help.unibuddy.co/en/articles/5300544-how-to-manage-your-degree-program-list.md): Adding Degree Levels, adding and updating Degrees and Programs, activating and deactivating Degrees, and exporting your Degree List
- [Can I Add a Custom Filter to my Chat Platform?](https://help.unibuddy.co/en/articles/6010884-can-i-add-a-custom-filter-to-my-chat-platform.md): Highlight the diversity of your ambassadors and amplify the user experience on your Chat platform
- [Customising Ambassador Profile Fields](https://help.unibuddy.co/en/articles/8145948-customising-ambassador-profile-fields.md): Updating Buddy card profile fields on the Chat platform and traffic drivers
- [How do I customise the automated Ambassador welcome message?](https://help.unibuddy.co/en/articles/4171060-how-do-i-customise-the-automated-ambassador-welcome-message.md): Customising the student or staff welcome message - automatically sent to prospects when they sign up to chat with an Ambassador
- [When the Main Buddy Platform is embedded, can "Staff" be the default tab when the page is opened?](https://help.unibuddy.co/en/articles/4778289-when-the-main-buddy-platform-is-embedded-can-staff-be-the-default-tab-when-the-page-is-opened.md)
- [Quick wins for optimising your Chat platform](https://help.unibuddy.co/en/articles/15702290-quick-wins-for-optimising-your-chat-platform.md): Tips and tricks to get the most out of your Unibuddy Chat platform - from UTM source parameters to GIF profile images
- [Tools to Aid your Ambassador Program: An Overview](https://help.unibuddy.co/en/articles/11971154-tools-to-aid-your-ambassador-program-an-overview.md): Our top tips for managing a successful ambassador program - based on tools available in your Unibuddy dashboard
- [Onboarding your New Ambassadors: Training and Inviting](https://help.unibuddy.co/en/articles/12312235-onboarding-your-new-ambassadors-training-and-inviting.md): A step-by-step guide to how to train your Buddies, and invite them to create their account
- [How Can I Edit Student and Staff Ambassador's Profile Details?](https://help.unibuddy.co/en/articles/7912748-how-can-i-edit-student-and-staff-ambassador-s-profile-details.md): How to edit or update information on your ambassador's profiles
- [Managing your Ambassadors: How to Activate, Deactivate, Delete and Update](https://help.unibuddy.co/en/articles/4171082-managing-your-ambassadors-how-to-activate-deactivate-delete-and-update.md): Your guide to the day to day of ambassador management: activating, deactivating, or deleting accounts, and editing profile details
- [Can I add Roles and Departments for my Staff Ambassadors?](https://help.unibuddy.co/en/articles/6066850-can-i-add-roles-and-departments-for-my-staff-ambassadors.md): How to update or edit Staff Ambassador Role or Department
- [How is an Ambassador's Time Spent calculated?](https://help.unibuddy.co/en/articles/5616360-how-is-an-ambassador-s-time-spent-calculated.md): An overview of how Student Ambassador tasks and activities are tracked and recorded in their Time Sheets
- [What is 'Research Time' in the Ambassador Time Sheet?](https://help.unibuddy.co/en/articles/9406577-what-is-research-time-in-the-ambassador-time-sheet.md): Explaining the 'Research time' function in ambassador timesheets: why and when would an ambassador use this?
- [Nudging Ambassadors](https://help.unibuddy.co/en/articles/13116221-nudging-ambassadors.md): Read on to see how you can use Manual & Automatic Nudges for faster responses to help keep conversations moving so prospective students aren’t left waiting for a reply.
- [Viewing Ambassador Out of Office status](https://help.unibuddy.co/en/articles/13410111-viewing-ambassador-out-of-office-status.md): Ambassadors can let students know when they are unavailable and avoid unanswered message
- [How can I resolve conversations on my Ambassador's Dashboard?](https://help.unibuddy.co/en/articles/7854424-how-can-i-resolve-conversations-on-my-ambassador-s-dashboard.md): Ambassadors have this exciting feature to resolve and unresolve conversations.
- [Training Ambassadors for Unibuddy](https://help.unibuddy.co/en/articles/7837753-training-ambassadors-for-unibuddy.md): Now that you’ve recruited your A-team of ambassadors, it's time to empower them with the knowledge they need to be successful.
- [Can an Ambassador Change their Email Address?](https://help.unibuddy.co/en/articles/9406569-can-an-ambassador-change-their-email-address.md): Updating email addresses for Unibuddy student and staff Ambassadors
- [Unibuddy Ambassador app: your Buddies' one-stop-shop](https://help.unibuddy.co/en/articles/12116615-unibuddy-ambassador-app-your-buddies-one-stop-shop.md): The Unibuddy Ambassador App: A Better Experience for Your Ambassadors
- [Adding Saved Answers for your Ambassadors](https://help.unibuddy.co/en/articles/13113358-adding-saved-answers-for-your-ambassadors.md): A quicker way for Ambassadors to respond with clear and consistent information
- [How do I access my Community as an admin?](https://help.unibuddy.co/en/articles/8120738-how-do-i-access-my-community-as-an-admin.md): If you'd like to be active in your Community as a University Admin, follow these simple steps
- [How to create new Spaces](https://help.unibuddy.co/en/articles/13632787-how-to-create-new-spaces.md): Introducing Spaces in Community: what are they, what new features can you expect, and how do you create one?
- [How to use Unibuddy To-Dos](https://help.unibuddy.co/en/articles/11029378-how-to-use-unibuddy-to-dos.md): This article is for you if you need a step-by-step guide to adding high impact To-Dos in Unibuddy Community
- [How to Use Community To-Do Analytics](https://help.unibuddy.co/en/articles/12976600-how-to-use-community-to-do-analytics.md): Learn how to understand and measure engagement with your university To-Dos in Unibuddy Community.
- [How to use Updates in Unibuddy Community](https://help.unibuddy.co/en/articles/7845563-how-to-use-updates-in-unibuddy-community.md): A step-by-step guide to posting Updates - who can share them and how
- [Community: Managing Student Spaces Requests](https://help.unibuddy.co/en/articles/8181879-community-managing-student-spaces-requests.md): A step by step guide to reviewing and approving student requested Spaces in your Community
- [Community: Ambassador-generated Content](https://help.unibuddy.co/en/articles/9184077-community-ambassador-generated-content.md): Your Content carousel - visible to students exploring your Community
- [Community Gamification](https://help.unibuddy.co/en/articles/13121359-community-gamification.md): Community Gamification introduces light-touch rewards that encourage students to return, participate and stay engaged throughout the recruitment journey.
- [Managing Staff & Student Ambassador Content](https://help.unibuddy.co/en/articles/6236504-managing-staff-student-ambassador-content.md): How to review, publish, unpublish, and edit your ambassador-generated Content
- [Adding Content as an Admin or Staff Member on Unibuddy](https://help.unibuddy.co/en/articles/12310230-adding-content-as-an-admin-or-staff-member-on-unibuddy.md): Unibuddy Content is ambassador-generated - but what if you as an Admin have Content you'd like to add? Read on!
- [A guide to your dashboard analytics](https://help.unibuddy.co/en/articles/7912715-a-guide-to-your-dashboard-analytics.md): Your Unibuddy Dashboard data analytics: how to use them, what data you have access to, and how to export data for reporting purposes
- [Prospect Lead Data Points](https://help.unibuddy.co/en/articles/10982056-prospect-lead-data-points.md): A breakdown of the CRM data points you'll receive when a prospect signs up to your Unibuddy Chat platform
- [Unibuddy App Lead Generation Network](https://help.unibuddy.co/en/articles/11738712-unibuddy-app-lead-generation-network.md): Harnessing the scope of the Unibuddy network for powerful lead generation, in our student-facing app
- [Understanding Your Bi-weekly Chat Insights Digest](https://help.unibuddy.co/en/articles/12640288-understanding-your-bi-weekly-chat-insights-digest.md)
- [How to track your visitor data using cookies?](https://help.unibuddy.co/en/articles/5338464-how-to-track-your-visitor-data-using-cookies.md): Tracking traffic analytics for your Unibuddy platform with our cookie bot
- [How do I export my Buddies/Ambassadors to CSV?](https://help.unibuddy.co/en/articles/4873520-how-do-i-export-my-buddies-ambassadors-to-csv.md)
- [Generating Application Insights](https://help.unibuddy.co/en/articles/13106258-generating-application-insights.md): Learn how to upload student application data into the University Dashboard and view conversion insights.
- [How to use Unibuddy’s Lead Attribution feature?](https://help.unibuddy.co/en/articles/5415289-how-to-use-unibuddy-s-lead-attribution-feature.md): Nurture leads by tracking your marketing efforts and gaining visibility in your dashboard and CRM systems \(optional\).
- [How Unibuddy Collects and Stores Student Data](https://help.unibuddy.co/en/articles/11904668-how-unibuddy-collects-and-stores-student-data.md): Find out more about the data we collect and store and why, and best practices for you as a university using Unibuddy
- [🔐 AI Moderation on the Unibuddy Widget](https://help.unibuddy.co/en/articles/10910314-ai-moderation-on-the-unibuddy-widget.md)
- [The Importance of Permission](https://help.unibuddy.co/en/articles/6788834-the-importance-of-permission.md)
- [Can we use screen readers to aid accessibility?](https://help.unibuddy.co/en/articles/9400443-can-we-use-screen-readers-to-aid-accessibility.md): Screen readers can be used with Unibuddy products, this includes Assistant.
- [Integrating Unibuddy into your Marketing Strategy](https://help.unibuddy.co/en/articles/12674938-integrating-unibuddy-into-your-marketing-strategy.md): Ensuring Unibuddy fits seamlessly and complements your wider marketing strategy and activities
- [Your Unibuddy Insights and Analytics: Audience segmentation](https://help.unibuddy.co/en/articles/12675718-your-unibuddy-insights-and-analytics-audience-segmentation.md): Using the data available to you to segment your prospects and tailor communications
- [Unibuddy Community for current, enrolled students](https://help.unibuddy.co/en/articles/6499842-unibuddy-community-for-current-enrolled-students.md): Community for your current students - from accommodation to non-traditional student groups
- [Maximising high-intent engagement on your Chat platform](https://help.unibuddy.co/en/articles/13015649-maximising-high-intent-engagement-on-your-chat-platform.md): Tips and strategies to attract more decision-ready prospect leads
- [Make every interaction count using the student funnel](https://help.unibuddy.co/en/articles/7871531-make-every-interaction-count-using-the-student-funnel.md)
- [Guide to UTM tracking for marketing links](https://help.unibuddy.co/en/articles/15869925-guide-to-utm-tracking-for-marketing-links.md): Recommendations and best practices for adding UTM parameters to help you track sources
- [Launching your Ambassador programme](https://help.unibuddy.co/en/articles/11971268-launching-your-ambassador-programme.md): Including templates for job descriptions, recruitment social media posts, code of conduct, and cultural sensitivity training
- [How should I recruit Ambassadors?](https://help.unibuddy.co/en/articles/4171047-how-should-i-recruit-ambassadors.md): Tips on recruitment, promoting the role, and how to find your Ambassadors
- [How can I incentivise Ambassadors?](https://help.unibuddy.co/en/articles/4171074-how-can-i-incentivise-ambassadors.md): Best practice recommendations on how to reward your Buddies for their efforts - including tips for unpaid Ambassadors
- [Engaging and motivating student Ambassadors in 2026](https://help.unibuddy.co/en/articles/12165200-engaging-and-motivating-student-ambassadors-in-2026.md): Practical, trend-aware ideas and tips for keeping your ambassador team engaged and motivated for the 2026 cycle
- [How does Unibuddy keep Ambassadors safe?](https://help.unibuddy.co/en/articles/4171094-how-does-unibuddy-keep-ambassadors-safe.md): Safety measures taken to protect your Ambassadors
- [Alumni Ambassadors: The pros and cons](https://help.unibuddy.co/en/articles/12277332-alumni-ambassadors-the-pros-and-cons.md): Should you invite alumni to become ambassadors? An overview of the benefits, and potential drawbacks
- [Engaging alumni Ambassadors: A Unibuddy guide](https://help.unibuddy.co/en/articles/12277434-engaging-alumni-ambassadors-a-unibuddy-guide.md): How to attract, retain, and motivate busy graduates
- [Which staff members and departments should be available to prospective students?](https://help.unibuddy.co/en/articles/4171029-which-staff-members-and-departments-should-be-available-to-prospective-students.md): Thinking of adding staff ambassadors? Here are some ideas based on what has worked for other institutions
- [Best Practices: Your Chat platform blurb](https://help.unibuddy.co/en/articles/12631427-best-practices-your-chat-platform-blurb.md): Signposting and setting expectations
- [Driving traffic and prospect sign ups from target regions](https://help.unibuddy.co/en/articles/12930167-driving-traffic-and-prospect-sign-ups-from-target-regions.md): How to target prospective students from different regions using Unibuddy Chat
- [Prospect Invites: a clear call to action to your Unibuddy Chat platform](https://help.unibuddy.co/en/articles/13004668-prospect-invites-a-clear-call-to-action-to-your-unibuddy-chat-platform.md): Leverage our private invites to boost sign-ups and offer prospects a simple way to engage with your Ambassadors
- [Content Topics: Best Practices](https://help.unibuddy.co/en/articles/12310519-content-topics-best-practices.md): Recommendations and tips for adding Topics to your Content tab
- [How can I ensure social posts are authentic?](https://help.unibuddy.co/en/articles/4171075-how-can-i-ensure-social-posts-are-authentic.md): Tips for keeping your social posts authentic
- [Top tips to collect and share user-generated content \(UGC\) from your ambassadors](https://help.unibuddy.co/en/articles/7837957-top-tips-to-collect-and-share-user-generated-content-ugc-from-your-ambassadors.md): Increase sign-ups and set yourself apart from the competition
- [Refreshing your Community](https://help.unibuddy.co/en/articles/16307261-refreshing-your-community.md): Our guide to resetting and reinvigorating your Community - for summer, pre-arrival, or spring intake
- [Promoting your Community to incoming students](https://help.unibuddy.co/en/articles/8545260-promoting-your-community-to-incoming-students.md): Tips and advice on promotion and marketing your Community to offer holders / admitted students
- [Your 90-day Community Engagement Strategy](https://help.unibuddy.co/en/articles/12315334-your-90-day-community-engagement-strategy.md): A ready made plan for promoting and boosting uptake in your Community
- [Recommendations: Spaces names, descriptions, and cover images](https://help.unibuddy.co/en/articles/13714470-recommendations-spaces-names-descriptions-and-cover-images.md): Emerging leading-practices for naming Spaces, descriptions, and cover imagery
- [Community Spaces: Best practices](https://help.unibuddy.co/en/articles/13639014-community-spaces-best-practices.md): Tips and recommendations for getting the most out of Spaces - your enhanced Community user experience
- [How to effectively engage students in your Community](https://help.unibuddy.co/en/articles/12899353-how-to-effectively-engage-students-in-your-community.md): Tips and recommendations on successfully boosting activity and engagement, collated from hundreds of student communities
- [Get the most out of “Updates” in Unibuddy Community](https://help.unibuddy.co/en/articles/7837896-get-the-most-out-of-updates-in-unibuddy-community.md): Best practices for communicating key information and announcements to your students in your Updates channel
- [Community for Pre-arrival and Orientation](https://help.unibuddy.co/en/articles/12292089-community-for-pre-arrival-and-orientation.md): A timeline of activities and posts to support incoming students as they transition to enrolment
- [Live Q&A Events in your Community](https://help.unibuddy.co/en/articles/15382804-live-q-a-events-in-your-community.md): Hosting real-time AMA \(Ask Me Anything\) sessions in Community Spaces
- [Getting the most out of your CRM integration](https://help.unibuddy.co/en/articles/7991593-getting-the-most-out-of-your-crm-integration.md): Learn about Unibuddy's CRM integration, what data is available and how to use it.
- [Your Guide to Confidence Scores](https://help.unibuddy.co/en/articles/9827376-your-guide-to-confidence-scores.md)
- [Your Guide to Conversation Insights](https://help.unibuddy.co/en/articles/9957615-your-guide-to-conversation-insights.md): Dashboard Conversation Insights are available with Unibuddy Premium Plus and Community Packages.
- [Make the most of your data visualizations](https://help.unibuddy.co/en/articles/7871069-make-the-most-of-your-data-visualizations.md)
- [Interpreting your Community Analytics](https://help.unibuddy.co/en/articles/8237831-interpreting-your-community-analytics.md): Taking action from your Community analytics
- [Peer benchmarking: best practices](https://help.unibuddy.co/en/articles/16199232-peer-benchmarking-best-practices.md): Tips and recommendations for choosing your peer institutions and acting on your insights
- [How Universities Can Support Students at Risk from Online Scams](https://help.unibuddy.co/en/articles/10477356-how-universities-can-support-students-at-risk-from-online-scams.md): Advice and resources in the event of a student falling victim to a scammer
- [Supporting Students and Ambassadors Experiencing Prejudiced Abuse](https://help.unibuddy.co/en/articles/12313353-supporting-students-and-ambassadors-experiencing-prejudiced-abuse.md): How you can support if a student or ambassador experiences harassment, prejudice, or sexual misconduct
- [Unibuddy CRM Integrations Overview](https://help.unibuddy.co/en/articles/7984482-unibuddy-crm-integrations-overview.md): This guide provides an overview of Unibuddy's CRM integration, how it works and what you can do with your CRM x Unibuddy data.
- [Slate Setup Part 1: Prerequisites before Slate set-up](https://help.unibuddy.co/en/articles/7991254-slate-setup-part-1-prerequisites-before-slate-set-up.md): This document outlines the requirements needed from you prior to setting up the Unibuddy x Slate integration
- [Slate Setup Part 2 : Syncing with Unibuddy](https://help.unibuddy.co/en/articles/7992071-slate-setup-part-2-syncing-with-unibuddy.md)
- [How do I map the Unibuddy applicant ID to a unique ID in Slate?](https://help.unibuddy.co/en/articles/6424990-how-do-i-map-the-unibuddy-applicant-id-to-a-unique-id-in-slate.md)
- [How do I add Community join interactions to a user record timeline in Slate?](https://help.unibuddy.co/en/articles/6396089-how-do-i-add-community-join-interactions-to-a-user-record-timeline-in-slate.md)
- [Integrating MS Dynamics with Unibuddy using Power Automate](https://help.unibuddy.co/en/articles/8643647-integrating-ms-dynamics-with-unibuddy-using-power-automate.md)
- [Power Automate Setup Part 1: Prerequisites before set-up](https://help.unibuddy.co/en/articles/7995167-power-automate-setup-part-1-prerequisites-before-set-up.md)
- [Power Automate Setup Part 2: Checking if a lead exists](https://help.unibuddy.co/en/articles/7995175-power-automate-setup-part-2-checking-if-a-lead-exists.md)
- [Power Automate Setup Part 3: Create/Update the Lead in the Destination CRM](https://help.unibuddy.co/en/articles/7995195-power-automate-setup-part-3-create-update-the-lead-in-the-destination-crm.md)
- [Power Automate Setup Part 4: Going Live](https://help.unibuddy.co/en/articles/7995197-power-automate-setup-part-4-going-live.md)
- [How can Zapier help with CRM Integration for our instiution?](https://help.unibuddy.co/en/articles/4593012-how-can-zapier-help-with-crm-integration-for-our-instiution.md): Zapier integration for your institution - what can we integrate?
- [Which CRM integrations are available on Zapier?](https://help.unibuddy.co/en/articles/5043523-which-crm-integrations-are-available-on-zapier.md): An overview of the CRM tools you can integrate via Zapier
- [Zapier Setup Part 1: Prerequisites before Zapier set-up](https://help.unibuddy.co/en/articles/7994895-zapier-setup-part-1-prerequisites-before-zapier-set-up.md)
- [Zapier Setup Part 2a: Syncing with Unibuddy](https://help.unibuddy.co/en/articles/7994907-zapier-setup-part-2a-syncing-with-unibuddy.md)
- [Zapier Setup Part 2b. How to add custom prospect fields to your Zapier Integration](https://help.unibuddy.co/en/articles/8019817-zapier-setup-part-2b-how-to-add-custom-prospect-fields-to-your-zapier-integration.md)
- [My zap isn't working, can you help?](https://help.unibuddy.co/en/articles/4234331-my-zap-isn-t-working-can-you-help.md): Ways to fix a zap which won't trigger
- [How do I update a CRM record if a lead record already exists?](https://help.unibuddy.co/en/articles/6467833-how-do-i-update-a-crm-record-if-a-lead-record-already-exists.md)
- [Azorus Integration](https://help.unibuddy.co/en/articles/11325284-azorus-integration.md): How to get leads from Unibuddy into your Azorus CRM
- [Make/Integromat Setup Part 1: Prerequisites before set-up](https://help.unibuddy.co/en/articles/7995266-make-integromat-setup-part-1-prerequisites-before-set-up.md)
- [Make/Integromat Setup Part 2: Syncing with Unibuddy](https://help.unibuddy.co/en/articles/7995270-make-integromat-setup-part-2-syncing-with-unibuddy.md)
- [How does our Custom API integration work?](https://help.unibuddy.co/en/articles/5755465-how-does-our-custom-api-integration-work.md)
- [University Partner Dashboard](https://help.unibuddy.co/en/articles/6263749-university-partner-dashboard.md): Unibuddy Discover
- [How to embed your Discover Hub](https://help.unibuddy.co/en/articles/6263546-how-to-embed-your-discover-hub.md): Unibuddy Discover
- [Customize your Discover Hub](https://help.unibuddy.co/en/articles/6263573-customize-your-discover-hub.md): Unibuddy Discover
- [How to add Ambassadors to your Discover platform?](https://help.unibuddy.co/en/articles/5653129-how-to-add-ambassadors-to-your-discover-platform.md)
- [Your Unibuddy Discover Ambassador Dashboard](https://help.unibuddy.co/en/articles/6263780-your-unibuddy-discover-ambassador-dashboard.md): Unibuddy Discover
- [Example User Stories](https://help.unibuddy.co/en/articles/6289457-example-user-stories.md): Unibuddy Discover
- [How can I automate Community invites through the Unibuddy & Gecko integration?](https://help.unibuddy.co/en/articles/10822488-how-can-i-automate-community-invites-through-the-unibuddy-gecko-integration.md): Find out how you can send invites to your Community with your Gecko account
- [Unibuddy-Gecko Integration](https://help.unibuddy.co/en/articles/10905418-unibuddy-gecko-integration.md): Your step by step guide to integrating Unibuddy with Gecko

## I am a Student/Staff Ambassador

- [Your Unibuddy Ambassador App 🎉](https://help.unibuddy.co/en/articles/12114836-your-unibuddy-ambassador-app.md): All your ambassador tasks in one app, without the hassle.
- [Troubleshooting: I can’t log in or I’m having issues with my account](https://help.unibuddy.co/en/articles/8035275-troubleshooting-i-can-t-log-in-or-i-m-having-issues-with-my-account.md): Having trouble logging in as an Ambassador, seeing a blank page, or getting stuck on the Unibuddy logo? Try the steps below.
- [Troubleshooting Tips: I can't upload my blog post or video content](https://help.unibuddy.co/en/articles/4827714-troubleshooting-tips-i-can-t-upload-my-blog-post-or-video-content.md): Having trouble uploading a blog post or video? Here are the most common reasons and how to fix them.
- [Why am I not receiving SMS notifications for chats?](https://help.unibuddy.co/en/articles/5708701-why-am-i-not-receiving-sms-notifications-for-chats.md): Have SMS notifications switched on, but haven't received one? Here's why
- [Why am I not receiving push notifications?](https://help.unibuddy.co/en/articles/4868406-why-am-i-not-receiving-push-notifications.md): Some troubleshooting tips if you have push notifications enabled, but they're not coming through
- [How to Be a Great Unibuddy Ambassador](https://help.unibuddy.co/en/articles/12321243-how-to-be-a-great-unibuddy-ambassador.md): Tips and guidance on how to best represent your institution as a Student Ambassador
- [Getting Started as a Unibuddy Ambassador: Mandatory Training and Materials](https://help.unibuddy.co/en/articles/12321651-getting-started-as-a-unibuddy-ambassador-mandatory-training-and-materials.md): Training and resources to set you up for success with Unibuddy
- [How do I join Unibuddy as a Student or Staff Ambassador?](https://help.unibuddy.co/en/articles/4171108-how-do-i-join-unibuddy-as-a-student-or-staff-ambassador.md)
- [Getting Started as a Unibuddy Ambassador: Content Creation](https://help.unibuddy.co/en/articles/12323535-getting-started-as-a-unibuddy-ambassador-content-creation.md): Tips and ideas for creating your own Ambassador Content - from blog posts to engaging videos
- [Getting Started with Unibuddy: Navigating conversations with students](https://help.unibuddy.co/en/articles/12326624-getting-started-with-unibuddy-navigating-conversations-with-students.md): What kinds of questions you might be asked, and what to do if you don't know the answer
- [Unibuddy & Your Responsibilities as an Ambassador](https://help.unibuddy.co/en/articles/7843496-unibuddy-your-responsibilities-as-an-ambassador.md)
- [Undergraduate or Postgraduate: Setting up your Ambassador profile](https://help.unibuddy.co/en/articles/5043343-undergraduate-or-postgraduate-setting-up-your-ambassador-profile.md): Key differences between Undergraduate and Postgraduate profile prompts when creating your Unibuddy Ambassador account
- [What should I include in my Unibuddy profile?](https://help.unibuddy.co/en/articles/4171115-what-should-i-include-in-my-unibuddy-profile.md)
- [How do I edit my profile?](https://help.unibuddy.co/en/articles/4171117-how-do-i-edit-my-profile.md): A step by step guide to editing the information displayed on your Ambassador account
- [Staff Ambassadors: How do I update my new Role or Department?](https://help.unibuddy.co/en/articles/6066829-staff-ambassadors-how-do-i-update-my-new-role-or-department.md): If your role or job title has changed, or you are working within a new department - this article explains how to update your staff profile!
- [How do I add multiple Majors & Minors to my Ambassador profile?](https://help.unibuddy.co/en/articles/5867491-how-do-i-add-multiple-majors-minors-to-my-ambassador-profile.md): How to list more than one course or program elective on your Unibuddy Ambassador account
- [Can I customise the message students see when they start a chat with me?](https://help.unibuddy.co/en/articles/12753572-can-i-customise-the-message-students-see-when-they-start-a-chat-with-me.md): How you can personalise your welcome message to greet students in your own words
- [How do I edit my notification settings?](https://help.unibuddy.co/en/articles/4171113-how-do-i-edit-my-notification-settings.md): Editing your Ambassador communication preferences for your account
- [How can I change my email address?](https://help.unibuddy.co/en/articles/9406559-how-can-i-change-my-email-address.md): I'd like to update / change the email address linked to my Unibuddy ambassador account!
- [How do I view my Ambassador Time Spent?](https://help.unibuddy.co/en/articles/5430991-how-do-i-view-my-ambassador-time-spent.md): This article explains how Student Ambassadors can view and track their Time Spent.
- [How to Transfer a Conversation to a University Admin, Staff, or Student Ambassador](https://help.unibuddy.co/en/articles/5973996-how-to-transfer-a-conversation-to-a-university-admin-staff-or-student-ambassador.md): You're not expected to know all of the answers! If you're stuck on a query, here's how to forward / transfer to the relevant contact
- [Can multiple Ambassadors who use the same account sign into the Ambassador Dashboard at the same time?](https://help.unibuddy.co/en/articles/4879370-can-multiple-ambassadors-who-use-the-same-account-sign-into-the-ambassador-dashboard-at-the-same-time.md)
- [How do I change from a Student Ambassador to Alumni?](https://help.unibuddy.co/en/articles/6057412-how-do-i-change-from-a-student-ambassador-to-alumni.md)
- [What happens when I graduate or leave my Ambassador role](https://help.unibuddy.co/en/articles/4171107-what-happens-when-i-graduate-or-leave-my-ambassador-role.md): Deactivating your Ambassador account
- [Using Saved Answers](https://help.unibuddy.co/en/articles/13113987-using-saved-answers.md): Saved Answers help you respond more quickly and consistently when chatting with prospective students
- [How to add Saved Answers](https://help.unibuddy.co/en/articles/6152643-how-to-add-saved-answers.md)
- [Creating an animated GIF profile picture for Unibuddy](https://help.unibuddy.co/en/articles/15870095-creating-an-animated-gif-profile-picture-for-unibuddy.md): How to bring your profile to life with GIF profile photo on your Ambassador account
- [Balancing Your Time as a Student Ambassador ⏳](https://help.unibuddy.co/en/articles/12165577-balancing-your-time-as-a-student-ambassador.md): Tips on managing your time productively, and balancing your Ambassador responsibilities with your studies and social life
- [What makes a great Unibuddy message?](https://help.unibuddy.co/en/articles/4171110-what-makes-a-great-unibuddy-message.md): Ways to create great messages for your prospects
- [What if I don't know the answer to a question?](https://help.unibuddy.co/en/articles/4171128-what-if-i-don-t-know-the-answer-to-a-question.md): How to handle student messages and prospect questions when you are unsure of the correct answer
- [Staff Ambassador Guide: Practical tips and best practices](https://help.unibuddy.co/en/articles/13160862-staff-ambassador-guide-practical-tips-and-best-practices.md): Best practices for engaging students on Unibuddy Chat and Community as a Staff Ambassador
- [How do I receive more or fewer messages from students?](https://help.unibuddy.co/en/articles/4171132-how-do-i-receive-more-or-fewer-messages-from-students.md): Encouraging more messages from students to your inbox - or decreasing the number you are receiving!
- [Out of Office Settings for Ambassadors](https://help.unibuddy.co/en/articles/13409541-out-of-office-settings-for-ambassadors.md): Let students know when you’re unavailable and avoid unanswered messages
- [Navigating conversations with students](https://help.unibuddy.co/en/articles/7843514-navigating-conversations-with-students.md): Best practices for answering student queries, and examples of frequently asked applicant questions
- [How do I come up with ideas for Content?](https://help.unibuddy.co/en/articles/4171109-how-do-i-come-up-with-ideas-for-content.md): How to get new ideas flowing for your blog posts, social media posts, and video content
- [What should I title my content?](https://help.unibuddy.co/en/articles/4171124-what-should-i-title-my-content.md)
- [How can I upload bite-sized video content?](https://help.unibuddy.co/en/articles/8340230-how-can-i-upload-bite-sized-video-content.md): As a Unibuddy student ambassador, you can upload video content directly your phone
- [How do I create video content?](https://help.unibuddy.co/en/articles/4171119-how-do-i-create-video-content.md): Create reel-style short videos or vlogs to share on the Unibuddy platform.
- [How do I create a blog?](https://help.unibuddy.co/en/articles/4171112-how-do-i-create-a-blog.md): Creating my first blog on the Unibuddy platform
- [How do I edit my content?](https://help.unibuddy.co/en/articles/6309404-how-do-i-edit-my-content.md): Ambassador content \(Blogs\)
- [How do I view my own content?](https://help.unibuddy.co/en/articles/6309294-how-do-i-view-my-own-content.md): Ambassador content \(Blogs\)
- [Unibuddy Content: Blog/article ideas](https://help.unibuddy.co/en/articles/7843507-unibuddy-content-blog-article-ideas.md): Tips and recommendations for writing engaging articles and blog posts
- [Staying Safe on Unibuddy Chat & Community](https://help.unibuddy.co/en/articles/13161137-staying-safe-on-unibuddy-chat-community.md): A guide for Student Ambassadors on safety in online spaces and digital wellbeing
- [Should I share personal information on Unibuddy?](https://help.unibuddy.co/en/articles/4171131-should-i-share-personal-information-on-unibuddy.md): Protecting your personal information during prospect conversations
- [How do I block a prospective student from messaging me?](https://help.unibuddy.co/en/articles/4171133-how-do-i-block-a-prospective-student-from-messaging-me.md): Instructions on blocking a prospect from sending you messages
- [Can a "blocked" prospect still view past conversations?](https://help.unibuddy.co/en/articles/4809318-can-a-blocked-prospect-still-view-past-conversations.md)
- [How should I reply to an inappropriate message?](https://help.unibuddy.co/en/articles/4171134-how-should-i-reply-to-an-inappropriate-message.md): Ways to respond to inappropriate messages from a prospect
- [Ambassador Development: Professional Boundaries](https://help.unibuddy.co/en/articles/14595030-ambassador-development-professional-boundaries.md): Navigating pushy and persistent messages, and establishing healthy professional boundaries

## I am a Student

- [Questions about offers, applications, admissions decisions, fees or accommodation](https://help.unibuddy.co/en/articles/13407495-questions-about-offers-applications-admissions-decisions-fees-or-accommodation.md): When students should contact a university directly
- [Troubleshooting: Logging in, errors, Message Visibility](https://help.unibuddy.co/en/articles/13160462-troubleshooting-logging-in-errors-message-visibility.md): If you are a prospective student/applicant and have issues with your account, try these steps below
- [Are there any age restrictions to use Unibuddy?](https://help.unibuddy.co/en/articles/5568496-are-there-any-age-restrictions-to-use-unibuddy.md): How old do I have to be to use Unibuddy?
- [How do I edit/delete my Unibuddy profile?](https://help.unibuddy.co/en/articles/6277993-how-do-i-edit-delete-my-unibuddy-profile.md): How can I update my profile, or delete my Unibuddy account?
- [How do I sign up to chat with a University?](https://help.unibuddy.co/en/articles/4616729-how-do-i-sign-up-to-chat-with-a-university.md): A step-by-step guide: how to sign up to Unibuddy to chat with Student and Staff Ambassadors
- [How do I switch Universities on the Unibuddy App?](https://help.unibuddy.co/en/articles/5321801-how-do-i-switch-universities-on-the-unibuddy-app.md): How to talk to Ambassadors from multiple schools or universities on your Unibuddy app
- [How do I update my notification settings?](https://help.unibuddy.co/en/articles/6552593-how-do-i-update-my-notification-settings.md): Are you an applicant or offer holder, and would like to update your notification preferences? Read on!
- [Troubleshooting: I can't get into my Community](https://help.unibuddy.co/en/articles/8825480-troubleshooting-i-can-t-get-into-my-community.md): If you are a student applicant and are having issues logging in to your university Community
- [Welcome to Your Student Community 🎉](https://help.unibuddy.co/en/articles/12290513-welcome-to-your-student-community.md): Everything you need to know to join and meet classmates in your institution's Unibuddy Community
- [Welcome to Spaces 🎉](https://help.unibuddy.co/en/articles/14193821-welcome-to-spaces.md): Everything you need to know to start exploring, connecting, and building confidence on your journey to university
- [How can I chat to other students in my Community?](https://help.unibuddy.co/en/articles/6802109-how-can-i-chat-to-other-students-in-my-community.md): Whether you're looking for roommates or keen to get to know your new classmates, these steps will have you building connections in no time!
- [How do I switch between Communities?](https://help.unibuddy.co/en/articles/8128718-how-do-i-switch-between-communities.md): Are you a member of more than one university Community? Read on to discover how to switch between them
- [How can I send new friends a direct message in Community?](https://help.unibuddy.co/en/articles/6676727-how-can-i-send-new-friends-a-direct-message-in-community.md): Seen someone with similar interests, or on the same course? Here's how to contact them!
- [How to report a user in Community?](https://help.unibuddy.co/en/articles/6414700-how-to-report-a-user-in-community.md): How to report an inappropriate message or member of your Community
- [Community: How can I request for my account to be deleted?](https://help.unibuddy.co/en/articles/8766070-community-how-can-i-request-for-my-account-to-be-deleted.md): A step by step guide on how you can request for your account to be deleted within Unibuddy Community.
- [How do I leave a Community?](https://help.unibuddy.co/en/articles/15069010-how-do-i-leave-a-community.md): Are you a student/offer holder who wants to leave a Community you are in? Read on to discover how
- [Meet Your Future Uni Friends with Social Matching in Community 🚀](https://help.unibuddy.co/en/articles/16354442-meet-your-future-uni-friends-with-social-matching-in-community.md)
- [How do I update my Community profile?](https://help.unibuddy.co/en/articles/16819972-how-do-i-update-my-community-profile.md): Keep your Community profile up to date so that other students can learn more about you and connect with people who share similar interests.
- [🔐 How Your Data Is Collected and Used on Unibuddy](https://help.unibuddy.co/en/articles/11904731-how-your-data-is-collected-and-used-on-unibuddy.md)
- [🛜 Staying Safe Online](https://help.unibuddy.co/en/articles/11904751-staying-safe-online.md): Your guide to staying safe in digital spaces as you explore university options
- [🎓 Your Guide to Navigating Clearing](https://help.unibuddy.co/en/articles/11904770-your-guide-to-navigating-clearing.md): Are you a student considering options in the UK via Clearing? This guide is for you!
- [🌍 How to Explore and Shortlist Universities: A Student Guide](https://help.unibuddy.co/en/articles/11904856-how-to-explore-and-shortlist-universities-a-student-guide.md): Tips on exploring higher education options
- [🎓 How to Write a Great Admissions Essay: A guide for students in the US](https://help.unibuddy.co/en/articles/11950312-how-to-write-a-great-admissions-essay-a-guide-for-students-in-the-us.md): Real tips for a college admissions essay to get you noticed
- [🎛️ Applying to UK Universities in 2026? Here’s What’s Changing About Your Personal Statement](https://help.unibuddy.co/en/articles/11950417-applying-to-uk-universities-in-2026-here-s-what-s-changing-about-your-personal-statement.md): A guide for students applying for Autumn 2026 on the new personal statement structure, process and changes

## Unibuddy On-Demand

- [Your Community playbook for pre-arrival](https://help.unibuddy.co/en/articles/16148083-your-community-playbook-for-pre-arrival.md): Resetting your Community for the summer pre-arrival period: results day, Clearing, and Welcome Week
- [🌞 The Summer Slump: Preventing drop-off between offer and enrolment](https://help.unibuddy.co/en/articles/15654138-the-summer-slump-preventing-drop-off-between-offer-and-enrolment.md): Tactics and recommendations to reduce attrition among offer holders and combat summer melt
- [Clearing 2026: Proven tips and strategies](https://help.unibuddy.co/en/articles/15420101-clearing-2026-proven-tips-and-strategies.md): A look at the Clearing data from 2025 + what it tells us, with tips and easy-wins for your Unibuddy Chat platform, Community, and AI Assistant
- [Community Spaces: 2026 insights and recommendations](https://help.unibuddy.co/en/articles/15290421-community-spaces-2026-insights-and-recommendations.md): Insights from Spaces student engagement data so far, and recommendations based on what's working in 2026
- [Boosting Chat sign-ups: Auditing your student journey](https://help.unibuddy.co/en/articles/15290332-boosting-chat-sign-ups-auditing-your-student-journey.md): A look at your web journey through a prospect's eyes: tips and strategies to increase visitor -\> sign-up conversion
- [Data to Decisions: Webinar and resources](https://help.unibuddy.co/en/articles/12761477-data-to-decisions-webinar-and-resources.md): Turning insights into actions: using your Unibuddy data effectively
- [Main Platform & Traffic Driver Best Practices](https://help.unibuddy.co/en/articles/6720347-main-platform-traffic-driver-best-practices.md): Our best practice recommendations for embedding your Main Unibuddy Chat Platform, and adding Traffic Drivers.
- [Your Community To-Do List: A Practical Workshop](https://help.unibuddy.co/en/articles/12314711-your-community-to-do-list-a-practical-workshop.md): An interactive workshop to get you started with an in-built To-Do list to support your incoming students
- [Assistant V2.0 Workshop: Custom Responses + Search Setup](https://help.unibuddy.co/en/articles/11562965-assistant-v2-0-workshop-custom-responses-search-setup.md): Best practices for configuring custom Assistant response rules
- [Unibuddy to Supercharge your Clearing Efforts](https://help.unibuddy.co/en/articles/12314672-unibuddy-to-supercharge-your-clearing-efforts.md): How to use Unibuddy Chat, Community and/or Assistant during Clearing
- [University Dashboard](https://help.unibuddy.co/en/articles/6423281-university-dashboard.md): This University Admin training video is your comprehensive guide on how to use your dashboard, along with some best practice tips
- [Ambassador Training](https://help.unibuddy.co/en/articles/6683123-ambassador-training.md): Pre-recorded training for Student Ambassadors, including a tour of their dashboard, and recommendations on engaging your prospects