If there is no data transferring into your chosen CRM, please see the following checkpoints below to troubleshoot the issue.

Webhook Checkpoints

  • Has your Main Buddy Platform widget been embedded on your website yet? If not, data will not transfer to your CRM. Please see here how you can embed this.

  • Make sure that you have at least one Prospective Student in your system, even if it is a test account. Webhooks are only triggered once a Prospective Student has signed up. Therefore, if there is no Prospect data or a Prospect has signed up before the webhook integration was implemented, no data will appear.

  • Ensure that the correct webhook URL has been provided to your CRM or the Unibuddy Support team.

  • Ensure that you have created a Field Mapping for the data on your end.

Did this answer your question?