All Collections
I am a Prospect/Applicant
I can't log in to my account?
I can't log in to my account?

Getting logged into your account

Jack Johnson avatar
Written by Jack Johnson
Updated over a week ago

If you are unable to log into your account, please follow the steps below:

1. Navigate to the University's Unibuddy widget. You can easily find the correct page by using Google to search the "University name + chat with us".

For example, the below link will appear in your search if you type "City University London Chat With Us".

2. Click on the Reset Password option.

3. Check your inbox, and junk/spam folders for the reset password link.

PLEASE NOTE: When entering your password, there should be no trailing white spaces and that this could be case sensitive.

Did this answer your question?