If you are unable to see any content when on a live event or interact in the event, this is usually due to the following reasons:

  • Your Unibuddy admin has not assigned you access to the relevant feeds/ direct messaging. Please refer to your admin.

  • Check with your admin if you are using the correct event link.

  • Ensure you are using one of the compatible browsers with our platform; chrome, safari or edge.

  • Some browsers such as chrome may require audio/video permissions to be allowed, please see article here.

  • Check if the anti-malware you are running is not allowing you access to the event link by turning it off.

  • Turn off any ad blockers or add on's you may have in place on your browser.

  • Try clearing your cache and then logging back into the event.

  • If using the Unibuddy app to see a live event then all functions may not be supported, we recommend a desktop.

  • If you are using the web browser on your phone you must ensure you meet these requirements: Apple ios target is 12.2 currently, theoretically supported by iphone5s onwards. Android target os is pie(9), min supported version is jellybean (4.1)

  • If you are using a MAC and can access the live stream but unable to screen share please refer to this article here.

  • When live streaming video must be enabled to allow the stream to load.

  • VPN's can also interfere with your visibility of the event, in which instance we would advise this is turned off during the event.

  • If your company/institution has a firewall this could interfere with your access to the live event or to some of its functions, please refer to this document here for sites you may need to whitelist.

  • Security agents which are used to browse online through such as microtrend could also prevent you from streaming live content.

⚠️ In the event your firewall, VPN, Network, anti-malware or Internal Security settings as mentioned above may be preventing you from accessing the live event, please refer to your IT team who will be able to adapt these settings or advise how you can stream live content.

Did this answer your question?